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Lounge Supervisor at Black Rock Oceanfront Resort

Ucluelet, British Columbia, Canada -

Full Time

Start Date

Immediate

Expiry Date

14 Feb, 26

Salary

0.0

Posted On

16 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hospitality Leadership, Supervisory Skills, Customer Service, Communication, Organizational Skills, Beverage Knowledge, Upselling, Team Collaboration

Industry

Hospitality

Description

Lead the Lounge Team at Black Rock Oceanfront Resort! Black Rock Oceanfront Resort is looking for a skilled and enthusiastic Lounge Supervisor to join our Big Beach Lounge team. Set against Ucluelet’s stunning coastline, this role is perfect for someone who enjoys leading a team, creating memorable guest experiences, and keeping operations running smoothly. What this role is about: Supervising and coaching lounge staff to deliver excellent service Supporting day-to-day lounge operations, including opening, closing, and system management Guiding beverage programs and helping staff with recommendations and upselling Maintaining a welcoming, safe, and polished lounge environment Collaborating with Culinary and Front of House teams to ensure top-quality service Collecting feedback to continually improve guest and team experiences Who we’re looking for: Experienced in hospitality leadership or supervisory roles 2+ years serving experience and beverage knowledge Serving It Right certified; FoodSafe or hospitality education is an asset Strong customer service, communication, and organizational skills Flexible schedule, including evenings, weekends, and holidays Able to lift up to 40 lbs and manage a fast-paced environment What we offer: Competitive pay based on experience Staff discounts and associate hotel rates Medical, dental, and life insurance benefits Team events, volunteer opportunities, and ongoing training Financial support for relevant education Low-cost on-site housing if available Year-round employment Black Rock Resort resides within the Yuułuʔiłʔatḥ – Ucluelet First Nation traditional territory, of whose ancestral lands we work and play. If you enjoy leading a team, delighting guests, and keeping a lounge running like clockwork, we would love to hear from you.

Responsibilities

Supervise and coach lounge staff to ensure excellent service and support daily operations. Collaborate with culinary and front of house teams to enhance guest experiences.