Lounge Supervisor (Evans) at Delta Bingo Inc HQ

Etobicoke, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

03 Sep, 26

Salary

0.0

Posted On

05 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Staff Supervision, Alcohol Service Compliance, Cash Handling, Point of Sale (POS), Team Leadership, Conflict Resolution, Health and Safety Compliance, Food and Beverage Preparation, Interpersonal Communication

Industry

Gambling Facilities and Casinos

Description

POSITION SUMMARY The Lounge Attendant is responsible for providing friendly, attentive, and efficient service to guests in the lounge area. This role ensures a positive guest experience while maintaining compliance with AGCO alcohol service regulations, health and safety standards, and Delta Bingo policies. ---------------------------------------- KEY RESPONSIBILITIES GUEST SERVICE & EXPERIENCE * Greet and serve guests promptly, courteously, and professionally. * Take orders accurately and deliver food, beverages, and other items efficiently while ensuring the staff members are doing the same. * Respond to guest inquiries and resolve minor concerns or escalate to management as appropriate. * Maintain a welcoming, clean, and safe environment for all guests. FOOD & BEVERAGE SERVICE * Ensure all lounge and gaming floor staff serve alcoholic and non-alcoholic beverages in accordance with AGCO regulations. * Ensure staff members follow responsible alcohol service practices, including verifying ID and monitoring consumption. * Delegate the staff and assist in food and beverage preparation, stocking, and presentation as needed. * Handle cash, tabs, and point-of-sale transactions accurately. COMPLIANCE & SAFETY * Adhere to AGCO regulations, Delta Bingo policies, and standard operating procedures, while ensuring staff members adhere to the same standard. * Coach and teach the staff to ensure all health, safety, and sanitation guidelines are followed. * Report any unsafe conditions, incidents, or non-compliant behavior to management. TEAMWORK & COMMUNICATION * Delegate and organize lounge and gaming staff to ensure smooth service. * Assist and provide leadership with cleaning, setup, and closing procedures. * Attend and lead team meetings and training sessions as required. ---------------------------------------- QUALIFICATIONS & EXPERIENCE * Previous experience in hospitality, food & beverage, or customer service in supervisory role is preferred. * Strong interpersonal and communication skills. * Ability to work in a fast-paced, guest-focused environment. * Must be legally eligible to serve alcohol in Ontario (Smart Serve certification preferred or required). * Ability to stand for long periods and lift up to 25 lbs as required.

Responsibilities

Supervise lounge and gaming floor staff to ensure efficient guest service and adherence to alcohol service regulations. Lead team operations including food and beverage preparation, cash handling, and maintaining a clean, safe environment.