Heathrow is a city within a city. And there’s no place like it when it comes to the scale of our ambitions. You’ll be part of a Customer team that drives our profitability across everything from retail, property and airport transport, through to passenger services, forecasting and contracts with airlines. Customer insight is at the heart of what we do, supported by a strong commercial strategy. We have a pioneering agenda for digital, e-commerce and innovation, as we look to transform the way our passengers spend at our airport.
We believe the best way to drive growth across our iconic airport is by improving the services offered within it. So although we know generating income is critical to driving our business forward, we’re also passionate about delivering the best possible passenger experience. You’ll help us to get the balance right – not least so we can continue investing in an airport that leads the world.
Heathrow Rewards is a free loyalty program for passengers and airport employees. Members earn points on parking, pre-booked tickets, shopping, dining, lounge bookings, and more at Heathrow.

The Loyalty and Partnerships Manager will develop and execute Heathrow’s loyalty strategy and proposition. They will manage Heathrow Rewards content and campaigns across CRM and other marketing channels. The role includes overseeing the Heathrow Rewards loyalty programme to boost commercial revenue and enhance passenger experience through effective partner management, member acquisition, and new loyalty partnerships.

• Partnering with the Senior Product Manager to support loyalty program strategy development and execution
• Maintaining a calendar of campaigns and communications
• Managing creative briefing process for external agencies, providing input into creative assets and writing copy for internally produced campaigns
• Developing partnership initiatives to engage the existing base and acquire new members
• Managing and maintain reporting framework to measure and communicate campaign performance
• Providing knowledge on emerging loyalty program innovation to internal and external audiences.
• Experience in working within or managing a Loyalty program including partnership management/acquisition.
• Experience within direct marketing, CRM, Loyalty or other similar fields (operational or consultative roles).
• Experience of writing briefs and managing day to day relationships with external agencies and technology partners.

• A good knowledge of the Data Protection Act, and other data collection and processing legislation and best practiseExperience of CRM & Loyalty technology platforms

• LI-Hybrid

There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.
Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.
It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.
Join us on that journey and we’ll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow.

• Partnering with the Senior Product Manager to support loyalty program strategy development and execution
• Maintaining a calendar of campaigns and communications
• Managing creative briefing process for external agencies, providing input into creative assets and writing copy for internally produced campaigns
• Developing partnership initiatives to engage the existing base and acquire new members
• Managing and maintain reporting framework to measure and communicate campaign performance
• Providing knowledge on emerging loyalty program innovation to internal and external audiences.
• Experience in working within or managing a Loyalty program including partnership management/acquisition.
• Experience within direct marketing, CRM, Loyalty or other similar fields (operational or consultative roles).
• Experience of writing briefs and managing day to day relationships with external agencies and technology partners.
• A good knowledge of the Data Protection Act, and other data collection and processing legislation and best practiseExperience of CRM & Loyalty technology platform