Type de poste:
Permanent
À la recherche d’une carrière épanouissante qui changera réellement votre vie et celle des autres? Vous êtes au bon endroit.
À titre de partenaire national en solutions de santé, nous plaçons les gens au cœur de tout ce que nous faisons – en commençant par notre équipe de plus de 8 000 employés et employées qui mettent à profit leurs expériences personnelles et professionnelles diversifiées dans le cadre de leur travail à Medavie. Par l’entremise de la collaboration et de l’innovation, notre équipe crée des solutions d’assurance, de soins primaires et de services médicaux d’urgence à l’avant-garde de l’industrie qui viennent en aide à des millions de Canadiens et Canadiennes chaque année.
Notre mission est d’améliorer le bien-être de la population canadienne afin que chaque personne puisse profiter pleinement de la vie, et cela se reflète dans notre culture d’entreprise primée. Nous célébrons l’individualité des membres de notre personnel et accordons de la valeur à la diversité de leurs points de vue et de leurs compétences. C’est pourquoi en plus de vous offrir une rémunération concurrentielle et une gamme complète d’avantages sociaux, nous vous donnons accès à des possibilités de croissance professionnelle et personnelle, à des modalités de travail flexibles, à des expériences enrichissantes, ainsi qu’à un leadership bienveillant. À Medavie, chaque personne peut donner le meilleur d’elle-même, se sentir à sa place et atteindre son plein potentiel. Joignez-vous à nous en postulant un poste dès aujourd’hui.
The insurance business isn’t just about claims - it’s about people and building strong relationships while allowing us to assist the member with all their health insurance needs. Engaging our members is more than giving the member what they expect; it’s about exceeding their expectations. We are looking for a Loyalty and Retention Specialist who is empowered to support and engage our members through every interaction while strengthening our Individual Business. The Loyalty Specialist is responsible for retaining and growing the Individual business by providing health solutions to new and existing customers, following an established process.

We offer:

• Comprehensive health and dental plan that is 100% employer paid effective on your first day;
• Consistent schedule within the hours of 8:00a.m to 5:00pm, no weekends!
• We offer extensive paid training and opportunities for career development and advancement;
• Emphasis on work life balance, providing wellness benefits, health resources and fitness center discounts.

Your every day with us:

• Serve as the initial contact resolution specialist with Individual Plan members to deliver excellence in customer service by providing information on claims and coverage and utilizing g strong listening and problem-solving skills;
• Learn and understand all lines of the Individual Health benefits, services and products to be able to successfully promote, explain, and make recommendations to members;
• Handle plan cancellation requests and provide alternate solutions by educating members and explaining the value of purchasing or upgrading our products;
• Communicate effectively both verbally and written through phone and email inquiries;
• Liaise with other internal departments to resolve and enhance the members inquiry with a positive outcome and aimed at first call resolution;
• Research and analyze complex issues to determine appropriate resolution and aim for continuous improvement by actively seeking and identifying enhancements to processes;
• Work independently and as part of a team to encourage a positive environment;
• Meet personal and team targets.

What you need to succeed:

• Bilingualism (French/ English) MANDATORY
• You like helping people and have a proven commitment to the delivery of superior customer service and retention;
• Proven ability to apply sales techniques to influence buying decisions and retain accounts;
• You are an excellent communicator – through email and phone, you are clear, concise and friendly;
• A strong desire to succeed, driven by individual results within a team-based environment;
• Self-directed and goal-oriented with a sense of accountability and resourcefulness;
• Ability to build relationships with members through effective conversations that foster trust and enable you to influence their decisions about their plans;
• Ability to quickly analyze problems and initiate effective resolutions;
• Strong technical aptitude – you can multitask and navigate between multiple software applications simultaneously;
• Post-secondary education

Please refer the Job description for details