Loyalty & Digital Solutions Team Lead at MOL Group

Bucharest, , Romania -

Full Time

Start Date

Immediate

Expiry Date

23 Apr, 26

Salary

0.0

Posted On

23 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Salesforce CRM, Marketing Cloud, Customer Segmentation, Personalization, CRM Journeys, Data Analysis, People Management, Cross-Functional Collaboration, Leadership, Communication, Structured Thinking, Loyalty Programs, Stakeholder Management, KPI Monitoring, Campaign Performance, Business Objectives Translation

Industry

Oil and Gas

Description

As Loyalty & Digital Solutions Team Lead, you will lead the MOL Move loyalty program and contribute to MOL Romania’s digital transformation. You will work hands-on with Salesforce CRM and Marketing Cloud, customer segmentation, and personalization, translating business objectives into impactful loyalty initiatives and measurable results. As a Loyalty & Digital Solutions Team Lead, you will be responsible for the following: Lead and develop the MOL Move loyalty program, driving customer engagement and value Work hands-on with Salesforce CRM & Marketing Cloud to support segmentation, personalization, and loyalty journeys Translate business and commercial objectives into CRM requirements and loyalty initiatives Collaborate closely with Digital Factory, Group teams, IT, Sales, and Marketing on CRM-related topics Challenge and advise stakeholders using data, insights, and CRM logic; Monitor loyalty KPIs and campaign performance, deriving actionable insights Lead and develop the loyalty team, ensuring focus, prioritization, and delivery To be successful in the role, you should have: Experience leading or coordinating loyalty programs or CRM-driven initiatives 3–5 years of hands-on experience working with Salesforce CRM Solid understanding of customer segmentation, personalization, and CRM journeys; Ability to connect CRM activities to business KPIs and ROI Fluency in English (written and spoken) People management experience, managing direct reports or leading cross-functional teams Experience working in cross-functional environments; Strong communication, structured thinking, and leadership potential Nice to have: Deeper exposure to Salesforce Marketing Cloud journeys or automation Experience with Power BI or data analysis tools Experience working with external partners or agencies What makes this role exciting: Ownership of a strategic loyalty program with visible business impact Opportunity to grow into a senior CRM / loyalty leadership role Strong collaboration with Group and Digital Factory teams Real influence on personalization and customer experience at scale What is in it for you? MOL fosters a collaborative work environment focused on people, customers and you`ll have the chance to work in one of the biggest and most dynamic companies in Romania. You’ll work in a fast-paced, international environment and you`ll have the opportunity to leave your footprint on supporting business growth. Additionally, we offer: Great international work environment, supportive team Business exposure & career opportunities Our benefits package includes private medical subscription, meal tickets, significant sports subscription discount, MOL Move VIP level, fresh corner coffee, refreshments and fruits on the house

Responsibilities

Lead and develop the MOL Move loyalty program while driving customer engagement and value. Collaborate with various teams on CRM-related topics and monitor loyalty KPIs to derive actionable insights.