ABOUT THG

We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.
Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.
From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG.
With us, you’ll go further, faster. What are you waiting for?

LIFE AT THG BEAUTY

We know that beauty isn’t one-size-fits-all. Our portfolio of leading retailers and iconic beauty brands caters to everyone, everywhere, empowering customers all over the world to look and feel fantastic.
By combining our portfolio of owned brands with a marketplace for over 1,300 third-party beauty brands through online retail sites LOOKFANTASTIC, Cult Beauty, and Dermstore, THG Beauty’s ambition is to be the global digital partner of choice across the beauty industry, supporting the channel shift to online.
THG Beauty’s breadth of relationships is unique to the beauty market; it engages with brands as a retailer, a brand owner, and a product developer and manufacturer, making it the industry’s digital strategic leader.
The Lookfantastic Loyalty scheme, LF Beauty Plus+, was launched in October 2022. It forms a key part of the customer retention strategy and is a priority focus area for the business. Reporting into the Loyalty Manager, the Loyalty Executive will play a key role in ensuring that the day-to-day of the scheme runs smoothly, reporting on scheme and campaign performance, whilst more broadly supporting with the growth and evolution of the loyalty scheme.

As a Loyalty Executive, you’ll:

• Build strong cross-functional relationships and collaborate closely with trade, buying, commercial, marketing and campaign stakeholders to ensure both day-to-day activity and large campaigns are planned and executed successfully
• Support the Loyalty Manager in project managing the planning and execution of our existing loyalty programme whilst looking for opportunities to make optimisations to maximise the performance of the scheme
• Ongoing reporting of project status, scheme and campaign performance against agreed KPIs to key stakeholders across the business
• Leveraging existing data and reporting, as well as what’s happening more broadly in the market from a Loyalty perspective, bring a point of view to conversations and work with the Loyalty Manager to make recommendations that will drive planning and execution of Lookfantastic Loyalty activity
• All loyalty materials are in-line with new Lookfantastic branding
• Loyalty is integrated in all plans and comms executed optimally
• Scheme benefits are being consistently delivered and opportunities to improve the execution of these benefits are identified
• The Customer Experience is audited, reviewed and optimised ongoing (onsite, in-app, through CRM, offline)
• International rollout of the loyalty scheme projects are supported as required
• Omni-channel integration projects are supported as required

What skills and experience do I need for this role?

• Experience working in a cross-functional role collaborating with multiple teams in different functions
• Comfortable analysing data, working with analytics software such as Tableau and Google Analytics, and drawing out actionable insights
• Strong understanding of loyalty schemes and the role they play
• Experience within the retail industry, ideally the Beauty industry, desirable
• Highly articulate and confident communicator with strong influencing skills
• Ability to collaborate with multiple stakeholders in a fast-paced environment
• Self-motivated multi-tasker able to handle multiple projects with good time management
• Confident dealing with senior stakeholders with strong upwards management skills
• Attention to detail
• Results driven
• Willingness to learn and develop

• Experience working in a cross-functional role collaborating with multiple teams in different functions
• Comfortable analysing data, working with analytics software such as Tableau and Google Analytics, and drawing out actionable insights
• Strong understanding of loyalty schemes and the role they play
• Experience within the retail industry, ideally the Beauty industry, desirable
• Highly articulate and confident communicator with strong influencing skills
• Ability to collaborate with multiple stakeholders in a fast-paced environment
• Self-motivated multi-tasker able to handle multiple projects with good time management
• Confident dealing with senior stakeholders with strong upwards management skills
• Attention to detail
• Results driven
• Willingness to learn and develo