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Loyalty Manager at Neo Group
Minsk, , Belarus -
Full Time

Start Date

Immediate

Expiry Date

02 Aug, 26

Salary

0.0

Posted On

04 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

VIP Client Management, CRM, User Engagement, Bilingual Communication, KPI Analysis, Retention Campaigns, Upselling, Customer Service, Intercom, Slack, Performance Tracking, User Behavior Monitoring

Industry

IT Services and IT Consulting

Description
Come on board with Neo Group! Here's your chance to stir things up in the scene with us. We're not just expanding; we're revolutionising the entire game, mastering profitability with every new venture. But you know what truly fuels our drive? It's people like you. Neo Group is on the lookout for a Loyalty Manager to join our VIP department. Responsibilities Manage a portfolio of (potential) VIP clients. Build meaningful relationships via calls, emails, and chat. Reactivate, upsell, and escalate users to VIP level when appropriate. Monitor user behaviour and act on key triggers. Execute retention campaigns and reward offers with performance tracking. Maintain timely communication based on player activity. Collaborate with VIP Managers, Support, and Payments teams. Experience in customer service, CRM, or user engagement. Bilingual communication (Russian & English). Confident working with performance KPIs and user activity reports. Proactive, autonomous, and organised. Comfortable with CRM tools, Intercom, Slack, and dashboards. Nice to Have: Previous experience with VIP users or retention. Understanding of CIS market behaviours. Experience in high-paced, performance-driven environments. Enjoy 5 health days to focus on your well-being. Take advantage of 25 paid calendar vacation days to explore, relax, and unwind. Get a $30 net per month sports compensation to stay active and healthy. Benefit from top-notch medical insurance for peace of mind. Indulge in a variety of snacks available in the office. Join us for exciting corporate events that foster team spirit and fun!
Responsibilities
Manage a portfolio of VIP clients by building relationships and executing retention campaigns to increase user value. Collaborate with internal teams to monitor user behavior and reactivate or escalate users to VIP status.