ABOUT THG

We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.
Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.
From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG.
With us, you’ll go further, faster. What are you waiting for?

THE ROLE

We are seeking a Loyalty Manager to take ownership of Myprotein’s global loyalty and rewards programmes, driving customer engagement, retention, and repeat purchase behaviour. Reporting to the Head of Retention & Loyalty, you will play a key role in delivering a world-class loyalty experience that increases customer lifetime value (LTV), reduces churn, and strengthens brand loyalty across international markets.
You will work cross-functionally with CRM, Brand Marketing, Product, and Analytics teams to execute data-driven initiatives that enhance personalisation, optimise loyalty journeys, and deliver measurable commercial impact.