LPHA Mobile Crisis Outreach Team (MCOT) Supervisor at COLLIN COUNTY MENTAL HEALTH RETARDATION CENTER

McKinney, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jan, 26

Salary

78000.0

Posted On

18 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Crisis Intervention, Supervision, Mental Health, Documentation, Collaboration, Training, Coaching, Quality Improvement, Community Outreach, Crisis Assessment, Relapse Prevention, Time Management, Organizational Skills, Customer Service, Bilingual

Industry

Mental Health Care

Description

Job Details Job Location: McKinney, TX Position Type: Full Time Education Level: Graduate Degree Salary Range: $78000.00 Salary Description * $2000.00 sign -on-bonus*, payable at the 6-month mark. The MCOT Supervisor works under the direction of the Program Administrator of Crisis Outreach Services and provides direct clinical and administrative supervision to the Mobile Crisis Outreach Team. Core tasks are to ensure that effective community crisis response is available 24/7, able to meet assessment requests by individuals and the community within designated timeframes, and all services are provided in accordance with all reporting requirements and based in a trauma informed, person driven, and least restrictive model of care. The MCOT Supervisor provides and promotes effective communication with community partners and oversees connection of crisis related continuity of care collaborative efforts. This position serves as the expert of all service delivery and is expected to train, model, and oversee all service delivery of their team members in completing phone screenings, performing face to face/telehealth crisis assessments, crisis intervention, and crisis follow up and relapse prevention services for individuals with chronic mental illness. Services will be provided to adults/adolescents/children at the individual’s place of residence, schools, hospitals, jails, and other safe community-based locations in Collin County at the time of the crisis, 24 hours per day, 365 days per year, including holidays. This position works within federal, state, and local guidelines to supervise staff. MCOT Supervisor provides support to ensure staff fully understand their clinical expectations and are maintaining service excellence, accurate and timely documentation, as well as excellent customer service. Supervision of staff will consist of observation and co-response, ongoing documentation and chart reviews, individual and/or group supervision, and regular team meetings. This position works closely with Crisis Center staff, Diversion program, Substance Use Services, and Continuity of Care teams to ensure appropriate connection to ongoing services post crisis episode. The MCOT Supervisor is responsible for ensuring appropriate shift coverage 24/7 including: completing and submitting monthly schedules, hiring and training new employees, completing performance reviews, approving paid time off and bi-weekly timesheets. Other duties as assigned to meet program and individual needs. Expectations include timely and thorough documentation, time management and organization skills, strong clinical skills, active collaboration with internal and community partners, timely coaching and guidance to team members, and seeks opportunities for continuous quality improvement and program growth to meet the unique and complex needs of crisis services in Collin County. Specific Targets: Include all MCOT crisis assessments are completed within designated timeframes according to urgency level. Ensure all MCOT documentation is completed concurrently and signed by the end of their shift. Reviews and provides feedback on at least two crisis assessments and subsequent follow up documentation for each team member monthly. Ensure 100% of 24 hour follow ups are completed and other assigned follow ups are completed at days 1-7, 30, 60, and 90-day intervals. 90% of MCOT’s full chart reviews receive a score of 80 or higher. Facilitates MCOT monthly team meetings and at least one monthly meeting with each MCOT staff. Facilitates Crisis Risk Assessment Training. Monitors and addresses performance issues timely. If Bilingual and receiving stipend, employee will be available to translate for other staff as needed and will utilize approved language in the provision of services as needed Qualifications • Master’s degree and licensed as Texas as LPC, LMFT, LCSW, or licensed Psychologist as required for credential of Licensed Practitioner of the Healing Art (LPHA) required. Will consider associate licensure if full licensure will be obtained within 6 months of hire. • Three (3) years prior experience in mental health crisis intervention. • Prior experience working in a community mental health setting (preferably a CCBHC) highly preferred • Two (2) years supervisory experience highly preferred. • English/Spanish bilingual preferred. • Must have reliable transportation and valid driver’s license.

Responsibilities

The MCOT Supervisor provides direct clinical and administrative supervision to the Mobile Crisis Outreach Team, ensuring effective community crisis response 24/7. Responsibilities include overseeing crisis assessments, training team members, and ensuring compliance with reporting requirements.