LPN - Call Center

at  UPMC

UPMC Altoona has an opportunity for an LPN who acts as a conduit between patients and a physician by answering all incoming phone calls in the call center and responding to the patient with the physician’s answers. The shift could vary from Mon – Fri, 8 am - 5 pm. This is a hybrid role with the option to work from home 50% of the time and 50% in the office.

• Handles outgoing calls to patients with the responses from the providers, including calling or faxing prescriptions.
• Follows OSHA recommendations regarding housekeeping duties.
• Handles the emails from patients and the responses back from the providers.
• Documents appropriately.
• Occasionally schedules physician referrals, and lab and diagnostic studies done at the hospital and other facilities.
• Calls for reports, as needed, from facilities and getting them to the departments necessary to make them available to the providers.
• Gives patients complete information regarding tests or procedures, including preparation requirements.
• Schedule, by telephone, appointments for patients as requested by incoming calls from patients or providers. Must follow parameters listed by each physician.
• Handles incoming and outgoing faxes to and from facilities and pharmacies.
• Handles incoming calls from patients regarding illness, requests for medications/refills etc.; documents information per policy and procedure. Information is then forwarded to appropriate physician.
• LPNs must be a graduate of an approved LPN school and valid LPN license.
• Six months related experience preferred.