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[LTA-QSC2] PRINCIPLE / SENIOR / EXECUTIVE, QUALITY SERVICE OPERATIONS at Public Service Division

, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

01 Apr, 26

Salary

0.0

Posted On

02 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communications, Business Administration, Service Audit, Customer Service, Time Management, Interpersonal Skills, Communication Skills, English Proficiency

Industry

IT Services and IT Consulting

Description

[What the role is] PRINCIPLE / SENIOR / EXECUTIVE, QUALITY SERVICE OPERATIONS [What you will be working on] You will be involved in managing public feedback obtained via call, emails, SMS or letters. This includes deep diving into feedback received and engaging the relevant teams to resolve the issue collectively, as well as drafting of replies to feedback providers and coordinating joint meetings and discussions, where required. You will also assist in auditing service standards of replies and tabulate reports for submission to Management. [What we are looking for] Knowledge preferably in Communications or Business Admin Experienced in service audit Highly motivated and pro-active with the ability to work independently and thrive in a dynamic environment Customer service-oriented with good time management Good interpersonal and communication skills. Have a good command of spoken and written English. As part of the shortlisting process for the role, you may be required to complete a medical declaration and / or undergo further assessment. http://jobs.careers.gov.sg The Singapore Public Service plays a key role in the economic growth, progress and stability of Singapore by formulating and implementing government policies, as well as providing key public services. Whether you are a fresh graduate joining the workforce or an experienced professional, the Singapore Public Service offers a great variety of job opportunities for you. The work in the Public Service can be broadly categorised into the following sectors: Economic, Social, Security & External Relations, and Administration & Corporate Development. Be part of the team that shapes the future of Singapore. Log on and take your first step towards a career that matters! Need help? Please click here for assistance. Our team will contact you shortly!

Responsibilities

You will manage public feedback obtained via various channels and engage relevant teams to resolve issues. Additionally, you will assist in auditing service standards and tabulate reports for management submission.