[LTA-TRO] ASSISTANT MANAGER, APPEALS at Public Service Division

, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

19 Jan, 26

Salary

0.0

Posted On

21 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Knowledge in Any Discipline, Enforcement Functions, Customer Service, Communication Skills, Writing Skills, Interpersonal Skills, Analytical Skills, Self-Motivated, Teamwork, Meticulous, Resourceful, Microsoft Office, Excel, Word, PowerPoint

Industry

IT Services and IT Consulting

Description

[What the role is] ASSISTANT MANAGER, APPEALS [What you will be working on] You will be responsible for overseeing a team handling appeals arising from offences committed under the Road Traffic Act, Active Mobility Act and other Acts under LTA’s administration and their subsidiary legislation. Your core duties include reviewing and responding to appeals, preparing comprehensive reports with analysis and recommendations, and monitoring key performance indicators. There will be opportunities to collaborate with various LTA divisions, government and external agencies, communities, and the public to resolve multi-faceted issues while managing escalated enquiries from the public and other agencies. Additionally, you will spearhead developmental projects to streamline work processes and enhance operational efficiency of the team. [What we are looking for] Knowledge in any discipline Preferably at least 4 to 5 years of relevant experience, ideally in enforcement functions or customer service Good communication, writing, interpersonal and analytical skills Self-motivated, able to work independently and as a team in a dynamic environment Meticulous and resourceful Proficient in Microsoft Office applications (Excel, Word, PowerPoint) As part of the shortlisting process for the role, you may be required to complete a medical declaration and / or undergo further assessment. http://jobs.careers.gov.sg The Singapore Public Service plays a key role in the economic growth, progress and stability of Singapore by formulating and implementing government policies, as well as providing key public services. Whether you are a fresh graduate joining the workforce or an experienced professional, the Singapore Public Service offers a great variety of job opportunities for you. The work in the Public Service can be broadly categorised into the following sectors: Economic, Social, Security & External Relations, and Administration & Corporate Development. Be part of the team that shapes the future of Singapore. Log on and take your first step towards a career that matters! Need help? Please click here for assistance. Our team will contact you shortly!

Responsibilities

You will oversee a team handling appeals related to various traffic laws. Your duties include reviewing appeals, preparing reports, and monitoring performance indicators.