LTSS Operations Manager at Adobe Care And Wellness LLC

Jackson, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Jan, 26

Salary

0.0

Posted On

06 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Respiratory Care, Leadership, Program Management, Utilization Management, Quality Improvement, Clinical Operations, Communication, Relationship Management, Conflict Resolution, Organizational Skills, Time Management, Decision-Making, Regulatory Compliance, Data Management, Coaching, Mentoring

Industry

Hospitals and Health Care

Description

ABOUT ADOBE Adobe Population Health (APH) is a women-owned health solutions company founded in 2018 committed to positively impacting the lives we touch. The company has a culture of inclusivity and human kindness, based in Phoenix, AZ, with satellite locations in multiple states. APH has been recognized the last two years as one of “America's Fastest-Growing Private Companies” by Inc. 5000 and has earned a "Best Places to Work" award from the Phoenix Business Journal four years in a row. As one of the country's few fully integrated healthcare providers, APH offers a range of services which include case management, in-home/in-clinic wellness assessments, preventative care, transitional care, and social work services. APH offers customized services for Medicaid, Medicare, and the ACA/Marketplace lines of business.  POSITION PURPOSE The Long-Term Support & Services (LTSS) Operations Manager plays a critical role in overseeing, optimizing, and expanding operational programs that drive improved patient outcomes within the organization’s long-term support services portfolio. This role is central to advancing the company’s mission across facility-based programs. The LTSS Operations Manager will lead the Respiratory Care Coordinator teams, foster high-level provider engagement, and implement performance improvement initiatives across a diverse customer base, including Managed Care Organizations (MCOs), skilled nursing facilities, and other long-term care partners. The role requires exceptional leadership, deep clinical and regulatory knowledge, and the ability to translate performance data into actionable operational improvements. The ideal candidate is a collaborative strategist who can manage multiple concurrent projects, align resources to meet contractual commitments, and ensure that every program achieves targeted Key Performance Indicators (KPIs) while maintaining compliance with healthcare regulations. DUTIES & RESPONSIBILITIES Clinical & Operational Oversight * Provide day-to-day leadership for the Respiratory Care Coordinator team, ensuring optimal workflow, professional development, and performance accountability. * Conduct quarterly quality audits and clinical reviews to verify compliance with contractual obligations, regulatory requirements, and internal policies. * Oversee member assessments, ensuring accuracy, clinical appropriateness, and timely submission to meet MCO and facility requirements. * Maintain strong clinical oversight for programs, incorporating best practices in respiratory care, patient monitoring, and outcomes improvement. Provider & Customer Engagement * Develop and maintain strategic relationships with facility administrators, clinical staff, and MCO representatives to ensure continuous program improvement and customer satisfaction. * Collaborate with providers to identify care gaps and implement targeted interventions that improve patient quality of life and reduce avoidable hospitalizations. * Communicate best practice updates based on evolving standards of care, ensuring that all stakeholders are informed and aligned with organizational goals. Performance Improvement & Data Management * Lead the design and implementation of facility-specific Performance Improvement Plans (PIPs), ensuring measurable results. * Monitor and analyze KPI trends, patient satisfaction surveys, and program-specific data to identify opportunities for operational optimization and cost savings. * Coordinate with administration to generate comprehensive quarterly and monthly reports for MCO partners, detailing outcomes, facility performance, and cost-efficiency metrics. Regulatory Compliance & Quality Assurance * Maintain expert-level understanding of state and federal regulatory requirements for skilled nursing facilities and respiratory care services. * Ensure all programs comply with HIPAA, patient confidentiality requirements, and other applicable healthcare regulations. * Implement and enforce clinical protocols that support safety, efficacy, and patient-centered care. Staff Leadership & Development * Conduct weekly team meetings to review successes, identify areas for improvement, and align staff activities with organizational objectives. * Provide coaching, mentoring, and ongoing training to enhance staff capabilities and promote career development. * Ensure team adherence to productivity, documentation, and professional conduct standards. SKILLS & QUALIFICATIONS * Five (5+) years of experience in respiratory care. * Three (3+) years in a leadership or program management role strongly preferred. * Proven track record in utilization management, quality improvement, and clinical operations oversight. * Exceptional communication, relationship management, and conflict resolution skills. * Strong organizational, time management, and decision-making abilities with a capacity to manage multiple concurrent priorities. * Exceptional communication, interpersonal, and relationship-building skills, with the ability to collaborate across clinical and administrative teams. * Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and capable of working with electronic health records (EHR) and remote monitoring technologies. * Strong organizational skills with the ability to meet deadlines, prioritize tasks, and adapt to changing demands. * Knowledge of regulatory frameworks and HIPAA-compliant data handling practices. * Reliable transportation for patient visits. EDUCATION, LICENSES, & CERTIFICATION * Associate’s degree in healthcare administration, respiratory therapy, or related field required. * Bachelor’s degree in healthcare administration, respiratory therapy, or related field preferred. * Graduate of an approved American Medical Association (AMA)-accredited school for respiratory care by the Commission on Accreditation for Respiratory Care (CoARC). * Current, active, and unencumbered state licensure as a certified respiratory therapist, registered respiratory therapist, or respiratory care practitioner (CRT/RRT/RCP) from the National Board for Respiratory Care (NBRC). * Valid and unrestricted driver’s license. * Proof of current auto insurance coverage. BENEFITS & TOTAL REWARDS * Paid Orientation and Training * Insurance – Medical, Dental, Vision, and Life * 401k Plan – 3% match * Employee Assistance Program * Tuition Reimbursement * Continued Education Support * Mileage Reimbursement (if applicable) * Referral Bonuses * Paid Holidays (9 days) * Paid Time Off (20 days) * Paid Volunteer Hours  CHARACTER & COMPETENCIES * Courage – To have the courage to the right thing at the right time. * Ownership – To take ownership of every issue you touch. * Respect – To respect yourself, co-workers, and for those whom you care. * Excellence – To be excellent in all that you do. * Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce. * Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethics; Upholds organizational values. * Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. * Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. * Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. * Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. * Problem-Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics. * Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. * Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. PHYSICAL DEMANDS & WORK ENVIRONMENT * Frequently required to travel, up to 90 minutes one-way. * Occasionally required to stand. * Occasionally required to walk. * Continually required to sit. * Occasionally required to climb, balance, bend, stoop, kneel, or crawl. * Continually required to talk or hear. * While performing the duties of this job, the noise level in the work environment is usually moderate. * May occasionally lift and/or move more than 30 pounds. * Must be able to physically perform the essential duties of the position which include lifting 30 lbs., transporting materials, stooping, kneeling, crouching, reaching, use of hands, balancing, walking, standing, talking, hearing, and typing. EQUAL EMPLOYMENT OPPORTUNITY APH is an Equal Opportunity Employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Responsibilities

The LTSS Operations Manager oversees and optimizes operational programs to improve patient outcomes in long-term support services. This role includes leading teams, engaging providers, and implementing performance improvement initiatives.