QUALIFICATIONS

Education & Experience:

• Previous guest experience required.

Physical requirements:

• Ability to stand and walk frequently for extend periods of time.
• Frequent repetitive hand, wrist, and body motions.
• Occasionally Light to Medium work – Lifting up to 20 to 50 pounds of equipment occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

• Ability to work in Hot/Cold temperatures.

  Essential Job Requirements:

• Previous host experience, preferably in relation to large-scale events.

• Must possess good communication skills for dealing with diverse staff.
• Ability to read, write, and speak in the English language.
• Neat and professional appearance, a genuine Spirit of Aloha and desire to work with the public.
• Ability to stand/walk for extended periods and engage in considerable physical activity on a consistent basis.
• Must be able to work in conjunction with the Luau Stage Manager, F&B Luau Managers, and Luau staff.
• Must be able to interact with fellow co-workers, manager/supervisors, guests and others with respect and honesty.
• Must be able to work cohesively with fellow co-workers and managers/supervisors as part of a team.
• Must attend all scheduled training, and hotel required meetings.
• Must have a positive attitude.
• Must be able to effectively communicate both verbally and written, with all levels of management, employees, guest and others in an attentive friendly, courteous and service oriented manner.
• Must be able to approach all encounters with management, employees, guest and others in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by management, employees, guests, and others.
• Must have excellent decision-making skills and be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be detail oriented and able to perform job functions with accuracy.
• Must be able to multitask and prioritize duties and functions.
• Must be available for flexible scheduling to meet the needs of the Luau operations including evenings, weekends and holidays.
• Must be flexible and able to adjust to changes nightly according to the needs of the Luau operations.
• Must comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Must comply with all departmental and company policies.
• Must be able to maintain confidential information.
• Must perform other duties as direct/assigned by managers/supervisors.

GENERAL JOB REQUIREMENTS:

• Must maintain a nice, kind, warm and friendly demeanor, and be an Ambassador of Aloha Spirit at all times.
• Must show up to work on time, at the start of your scheduled shift ready to work, fully dressed in accordance to the Highgate Hotel standards.
• Must have the ability to follow directions and take critiques and adjust as necessary.
• Must be self-motivated and able to learn quickly.
• Must be able to work with minimal supervision.
• Must maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the Luau operations.
• Must maintain personal hygiene, appearance and grooming according to the Highgate standards,
• Must perform other duties as directed/assigned by supervisor/management.

THESE DUTIES INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:

• Greet and check-in guests while making a memorable first impression.
• Ensure positive guest services in all areas. Respond to complaints, taking all appropriate actions to turn dissatisfied guest into return guests.
• Prepare tickets and reserve signs for check-in.
• Support Luau Cashiers during guest check-in by managing guest lists, wristbands and hand stamps.
• Be alert and ready to support emergency procedures or special accommodations as needed.
• Recognize and organize agent receipts.
• Assist special needs guests
• Assist parties of 10 or more.
• Inform guests of grounds, facilities and amenities.
• Escort Guests to their seats.
• Must work closely with the F&B Luau Manager, and all Luau staff.
• Must attend all pre-shift and post shift meetings.
• Must perform all assigned pre-shift and post shift duties.
• Responsible to report any problems or issues to the Luau Manager that requires his/her attention as they arise.
• Ensure a safe working and guest environment to reduce the risk of injury and accidents.
• Must ensure compliance with all local and liquor laws and health and sanitation regulations.
• Must be in compliance with the Hotel rules and regulations.
• Must attend and participate in all department and company required meetings/training.
• Ensure good employee morale and a productive work environment.
• Must provide excellent guest experience for overall guest satisfaction.
• Must perform other duties as directed by supervisor/management.