QUALIFICATIONS

• Previous host experience, preferably in relation to large-scale events.
• Must possess good communication skills for dealing with diverse staff.
• Ability to read, write, and speak in the English language.
• Neat and professional appearance, a genuine Spirit of Aloha and desire to work with the public.
• Ability to stand/walk for extended periods and engage in considerable physical activity on a consistent basis.
• Must be able to work in conjunction with the Luau Stage Manager, F&B Luau Managers, and Luau staff.
• Must be able to interact with fellow co-workers, manager/supervisors, guests and others with respect and honesty.
• Must be able to work cohesively with fellow co-workers and managers/supervisors as part of a team.
• Must attend all scheduled training, and hotel required meetings.
• Must have a positive attitude.
• Must be able to effectively communicate both verbally and written, with all levels of management, employees, guest and others in an attentive friendly, courteous and service oriented manner.
• Must be able to approach all encounters with management, employees, guest and others in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by management, employees, guests, and others.
• Must have excellent decision-making skills and be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be detail oriented and able to perform job functions with accuracy.
• Must be able to multitask and prioritize duties and functions.
• Must be available for flexible scheduling to meet the needs of the Luau operations including evenings, weekends and holidays.
• Must be flexible and able to adjust to changes nightly according to the needs of the Luau operations.
• Must comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Must comply with all departmental and company policies.
• Must be able to maintain confidential information.
• Must perform other duties as direct/assigned by managers/supervisors.
• Must maintain a nice, kind, warm and friendly demeanor, and be an Ambassador of Aloha Spirit at all times.
• Must show up to work on time, at the start of your scheduled shift ready to work, fully dressed in accordance to the Highgate Hotel standards.
• Must have the ability to follow directions and take critiques and adjust as necessary.
• Must be self-motivated and able to learn quickly.
• Must be able to work with minimal supervision.
• Must maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the Luau operations.
• Must maintain personal hygiene, appearance and grooming according to the Highgate standards,
• Must perform other duties as directed/assigned by supervisor/management

• Responsible for Assisting the Luau Stage Manager with scheduling and entertainment operations.
• Must work closely with the Luau Stage Manager and all Luau staff to ensure the smooth operations of the Luau Show, before and during the shift.
• Preparation of Liquor and food requisition and supplies.
• Assist with month end liquor inventory.
• Responsible for the nightly preparation for the Luau count, VIP’s and special guests, including but not limited to preparation of the leis, etc.
• Prepare tickets and reserve signs for check-in.
• Responsible for the assignment 0f the Luau wait help sections and duties.
• Responsible for the set up of equipment and supplies.
• Oversee the greeting of guest and special VIP’s.
• Ensure positive guest services in all areas. Respond to complaints, taking all appropriate actions to turn dissatisfied guest into return guests.
• Support Luau Cashiers during guest check-in by managing guest lists, wristbands and hand stamps.
• Be alert and ready to support emergency procedures or special accommodations as needed.
• Recognize and organize agent receipts.
• Assist special needs guests
• Assist parties of 10 or more.
• Inform guests of grounds, facilities and amenities.
• Conduct pre-shift and post shift meetings.
• Supervise and perform all assigned pre-shift and post shift duties including keeping Luau grounds clean and free of trash.
• Responsible to report any problems or issues to the Luau Stage Manager and Director of Luau Operations that requires his/her attention as they arise.
• Ensure a safe working and guest environment to reduce the risk of injury and accidents.
• Must ensure compliance with all local and liquor laws and health and sanitation regulations.
• Must be in compliance with the Hotel rules and regulations.
• Must attend and participate in all department and company required meetings/training.
• Ensure good employee morale and a productive work environment.
• Must provide excellent guest experience for overall guest satisfaction.
• Must perform other duties as directed by supervisor/management.