Lugogo Branch.Relationship Manager SME at KCB Group

Kampala, Kampala, Uganda -

Full Time

Start Date

Immediate

Expiry Date

19 Jul, 26

Salary

0.0

Posted On

20 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

SME Lending, Sales, Customer Service, Relationship Management, Credit Analysis, Deposit Mobilization, Financial Analysis, Communication, Negotiation, Interpersonal Skills, Digital Financial Services, Market Intelligence, Banking Products, Business Banking, Loan Appraisal

Industry

Banking

Description

Job Definition. * Execute sales of SME assets, Liabilities, and other product types as per targets allocated by your Branch Manager. * To deal with customer queries, requests, instructions, suggestions/service feedback and dissemination of information on bank products to both existing and potential customers. * Facilitate the branch’s Service Delivery to customers. * Handle Establishment of new and Variation of existing account relationships. * Deal primarily with SME accounts. Principal Accountabilities * Selling bank products to new customers and cross selling to existing customers. * Handling establishment of new account relationships, Variations to the existing relationships, Initial stages of credit matters, and Dissemination of information relating to the Bank’s Products & Services. * Deposit mobilization for the bank * Extending support and guidance to Customer Care Rep. * Leadership of the Branch’s customer service. * Credit cards/debit cards inquiries and encashment. * Collect information from customers relating to account relationship. * Handling of shares IPO related matters. * Initial interview of customers who require financial assistance/facilities and direct them accordingly ensuring that relevant supporting documents are obtained. * Doing Business banking returns, Customer care returns, Sales returns, and relevant areas of the Executive Summary. * Annual branch budget relevant areas. * Sales calls and market intelligence gathering. * Receive and solve or escalate both verbal and written customer complaints noting to record them in the customer complaints register. * Receiving, guiding, and doing initial appraisal of loan applications * Explaining and having customers sign letters of offer. * Offering information on check-off loans, receiving applications, Appraising & Dispatching them to CRU-H/O, and Guiding & Witnessing acceptance of terms of credit on offer letters. * Completing of the advance’s facilities books (date applied, approved/declined, date letter of offer signed, date draw down made, etc). * Any other duties that may be allocated from time to time. Knowledge and experience required. * Ensure Credit loan applications are well captured in credit Analyst system and follow up for timely resolutions of customers disputes. * A university degree in relevant business discipline, any professional Qualification in General Banking is an added advantage. * At least 2 years’ experience in sales and services and their relevance to both SME customers. * Ability to identify, analyze and structure both SME lending requirements. * Thorough knowledge of banking products and services. * Demonstrate knowledge of Digital Financial services and their relevance to customers. * Strong communications, negotiation, and interpersonal skills with ability to win business. * Passion for Performance. * Open to New Ideas in a rapidly changing Business Environment and innovative.

Responsibilities

The Relationship Manager is responsible for executing sales of SME assets and liabilities while managing customer relationships and service delivery at the branch. They will also handle loan appraisals, deposit mobilization, and provide guidance on banking products to both new and existing customers.