Lunderg - Customer Service Representative at JobRack

, , North Macedonia -

Full Time

Start Date

Immediate

Expiry Date

04 Jun, 26

Salary

2250.0

Posted On

06 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Amazon E-commerce Support, Issue Resolution, Refunds, Replacements, Voicemail Management, Gorgias, Product Expertise, Troubleshooting, Customer Feedback Reporting, Funnel Email Management, Review Generation, Detail-Oriented, Proactive, Empathy, Clear Communication

Industry

Outsourcing/Offshoring

Description

Customer Service Representative – Amazon E-commerce $2,000–$2,250( plus bonus scheme) | Full-time | U.S. hours overlap required with weekend flexibility Hi, I’m Ignacio - one of the founders of Lunderg. We’re an eCommerce brand focused on developing high-quality, highly functional OEM products and bringing them to market primarily through Amazon.com, and then expanding to platforms like Walmart.com and our own store. Our goal is simple: when customers see the Lunderg name, they immediately think of quality and outstanding customer service. We’re a small, international team with big ambitions. We obsess over details, constantly improve our products, and listen closely to customer feedback. If the team wins, everyone wins. We reward both team and individual performance, and we’re building a culture where being excellent in your role helps everyone else perform at their best. We’re looking for a Customer Service Representative who is sharp, reliable, and experienced in Amazon customer support. You’ll be the person who ensures our customers feel heard, supported, and genuinely cared for - while freeing up our current team so they can focus on growing the business. You’ll play a key role in keeping customers happy, preventing escalations, and protecting the thousands of positive reviews we’ve worked hard to earn. More specifically, you will: 📩 Reply to customer inquiries within 24 hours and resolve issues with refunds or replacements 🎧 Respond to voicemail messages and make follow-up calls during U.S. business hours 🛠️ Master Gorgias and keep templates, rules, and workflows updated 📦 Become a Lunderg product expert and confidently troubleshoot common issues 📊 Report product improvement ideas to the Operations Leader based on customer feedback 📧 Manage funnel emails replies & follow ups (Gift, Warranty, Product Launch) to drive new reviews Working Hours :This is a full-time, fully remote role with flexible daily scheduling. However, you must be available during U.S. business hours (afternoon/evening Europe time) to handle customer call-backs (typically 5–10 outbound voicemail return calls per day). In addition, there is a minimum requirement of 4 hours on one weekend day (ideally Sunday, though Saturday is possible). We’re flexible - if you have travel plans or special occasions, schedules can be adjusted in advance. To excel in this role, you need: ✅ Experience in a similar customer service role within the Amazon ecosystem ✅ Strong knowledge of Amazon processes (refunds, replacements, order search, compliance on what can/can’t be communicated) Brownie points for: ⭐ Experience with Gorgias or similar customer service platforms Beyond the hard skills, you’re detail-oriented and don’t let things slip through the cracks. You’re proactive and act without being told what to do. You’re empathetic with customers, patient under pressure, and communicate clearly and honestly. You work hard, stay consistent, and think beyond just today’s ticket - you see the bigger picture and look for ways to improve the system. You’ll report directly to Agna, Customer Service Manager. Agna has been the backbone of our customer support. Her longest working streak was an incredible five years straight, only interrupted by a really bad day of COVID. She deeply understands our customers and products, and she’s excited to finally have a strong partner to build a proper customer service team together. What’s in it for you? 💰 Salary: $2,000 - $2,250 per month* 🌍 Full-time: Fully remote role 🏖️ 21 days paid time off 🎯 Performance-based bonus system (team + individual rewards) 🚀 Real growth opportunity as we build and scale our customer service team *Please note that this is a gross salary and that you are responsible for any tax-related procedures in your country of residence. We kindly ask you to apply only if you are happy to work remotely as an independent contractor. This is our typical hiring process - occasionally, it may include extra steps. For this role, JobRack is partnering with Lunderg to find their next hire. We’ll handle all the screening and testing, so they see only the best-fit candidates - like you! 🔍 How to shine • Read the role details carefully. • Submit a thoughtful, high-quality application. • Stay responsive - we’ll keep you updated at every stage. ✨ Important notes • Apply only through JobRack; please don’t contact the company directly. • We expect a respectful hiring experience - any disrespect means instant disqualification. • This is a full-time, primary role (no freelancing or second jobs). ❓ New to remote work? Check out our handy FAQ: jobrack.eu/jobseeker-faq

Responsibilities

The representative will be responsible for replying to customer inquiries within 24 hours, resolving issues like refunds or replacements, and managing follow-up calls during U.S. business hours. Key tasks also include mastering the Gorgias platform, becoming a product expert, and managing various funnel email replies to drive new reviews.