Luthier - Orchestra at Heid Music

Madison, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Jul, 26

Salary

0.0

Posted On

24 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Orchestral string instrument repair, Instrument setup, Maintenance, Appraisals, Repair estimation, Customer service, Documentation, Shop safety, Inventory management

Industry

Retail

Description

Description Our luthiers are trusted professionals who take pride in delivering high-quality repairs and maintenance on orchestral string instruments for students, educators, and musicians of all levels. This is a hands-on role supporting rental inventory, school accounts, and store customers. You’ll work in an in-store repair environment that values craftsmanship, consistency, and service, while contributing directly to the musical success of our community. What You’ll Do Perform setup, maintenance, and repair work on orchestral string instruments Document all work and customer contact using our software Provide accurate and timely repair estimates and appraisals to customers Support ongoing partnerships with area schools and music directors, including occasional visits to the schools Continually learn and apply best practices for repair techniques and shop safety Replenish repair parts and supplies as needed Work Environment: Store Luthiers work in a retail musical instrument store with a dynamic and customer-focused atmosphere. Luthiers work both independently and collaboratively in a moderately noisy, safety-conscious environment. Schedule & Compensation Store Luthiers work within store operating hours; seasonal workload fluctuations may occur Hourly pay + bonus opportunities, based on experience and training Relocation assistance available for eligible candidates Qualifications Minimum of 2 years of orchestral string instrument repair and setup experience Completion of an accredited instrument repair program is preferred but not required Strong attention to detail, organization, and commitment to quality Why Heid Music? Employee discount Flexible scheduling available for team members Health/Vision/Dental and PTO benefits available for full-time team members Life insurance and 401k available for all team members Company assistance in obtaining and purchasing hand tools Heid Music is more than a job — it’s a team united by a love of music and BRAVO service. Heid Music is an Equal Opportunity Employer.

Responsibilities

Perform setup, maintenance, and repair work on orchestral string instruments while documenting all work and customer interactions. Provide accurate repair estimates and appraisals while supporting school partnerships and maintaining shop inventory.