WHO WE ARE

Founded in Wimbledon in 1990, LK Bennett is a British accessible luxury brand defined by its cultural heritage. Our unique selection of clothing, shoes and accessories are all designed in our London based head office and beautifully crafted in the best factories in Europe and the Far East.
As a brand that remains true to our origins, we provide authentic design and service. We offer exceptional quality in all we do and are respectful of what our customer wants and expects from us, but also know it is our responsibility to inspire. The same intriguing contrasts that drive the brand also define the LK Bennett woman. A love of vintage eccentricity, functionality and tradition but with a desire for beautiful design and considered luxury. She appreciates simplicity and versatility.

KEY ACCOUNTABILITIES

• Look for opportunities to drive sales and increase profit. Manage your time alongside your Manager to ensure priorities are balanced and achieved.
• Deputise for Multi/Dual Site or Store Manager as and when required, working closely together to ensure an aligned and unified management style and KPI focus across store.
• Role model Brand standards, setting expectations to deliver excellent customer experience.
• Equip teams to implement and maintain visual and trading guidelines, windows schemes and any promotional activity to the highest standards within instructed timelines.
• Use financial data and market knowledge for your Store to make commercial suggestions and decisions.
• Endorse the importance of KPIs to ensure everyone is focused on achieving great results, sharing current performance and driving teams to strive for better.
• Build strong relationships both internally and externally. Work closely with your Multi/Dual Site or Store Manager to maximise your stores performance. Liaising directly with your Head of Retail Trading when appropriate.
• Build local relationships to maximise store specific knowledge, marketing opportunities and information and support.
• Understand the customer profile, local market, operations for your store and adjust your approach and commercial decisions as appropriate.
• Maximise multi-channel opportunities to drive sales and deliver excellent customer service.

Operations

• Drive operational excellence Front and Back of House, ensuring your teams are aware and understand requirements regarding legal & Company standards compliance.
• Ensure all admin duties e.g. delivery management, cash handling, administration and delivery paperwork, payroll and host processes are completed to required standard.
• Ensure company policies and procedures are adhered to throughout the store and that robust systems are in place to protect the business.
• Minimise stock loss and product markdown through good operational and team practices.

Team

• Work closely with your Multi/Dual Site or Store Manager to ensure resources, focuses and objectives are aligned – be proactive in sharing ideas suggestion and raising any concerns in a timely manner.
• Recruit, train and develop outstanding teams who are passionate about delivering exceptional customer service and achieving great results.
• Maximise the use of all L&D tools available to create a safe, informed and motivated team. Driving excellent service through product knowledge and visual training.
• Recognise expectations set for all team members, giving regular feedback and supporting with development, identify and tackle performance issues in line with Company policies.
• Maintain clear channels of communication with teams across all sites to ensure key operational activity is delivered and the teams feel informed, empowered and supported.
• Delegate as appropriate, to ensure initiative is taken, activities are completed, and excellent standards are maintained.
• Consistently review scheduling and team rotas to ensure the most effective use of resources.

Working at LK Bennett is more than just a job, by becoming one of our Assistant Managers you will be at the forefront of our luxury business. Our Assistant Managers are responsible for driving their business, supporting and developing highly engaged teams and delivering exceptional customer service, ensuring our customer is at the centre of everything we do. Working alongside your Manager you will be responsible for driving KPI results across your store, taking a commercial approach, customers experiencing exceptional service, having knowledgeable efficient teams and visual and operational excellence is maintained to maximise sales and create customer loyalty.