ABOUT US

Alonuko, founded by British-born Nigerian designer Gbemi Okunlola, is a luxury women’s fashion brand renowned for its luxury handcrafted bridal pieces. Established in 2012, the brand has grown significantly over the past decade, earning international acclaim from prestigious publications such as Vogue, Insider, Huffington Post and Essence - attracting a distinguished celebrity clientele across the globe.
Celebrated as a leading British bridal label, Alonuko is known for its intricate hand-designed embroideries and expertly matched illusion tulles, with a unique focus on representing women of colour who are often overlooked in the bridal industry. Gbemi’s vision consistently pushes creative boundaries to deliver unique and luxurious pieces catered to each individual woman’s style.
Headquartered in London, Alonuko serves clients globally, continually seeking innovative ways to connect with brides through trunk shows, pop-up events, and personalised services. Alonuko remains committed to their ethos of delivering exceptional craftsmanship and an unforgettable bridal shopping experience for women around the world.

ABOUT YOU:

We’re looking for a highly organised, self-driven professional with excellent communication skills and a strong sales mindset. In this client-facing role, you’ll be responsible for delivering a seamless, high-touch experience, requiring flexibility with working hours and the ability to exceed sales targets.
You must be confident managing multiple priorities, responding promptly to client enquiries, and maintaining precision across CRM and invoicing systems. Experience in administrative, PA/EA roles is a plus; knowledge of the bridal or luxury fashion industry is highly desirable.
A keen eye for detail, proactive attitude, and the ability to work independently are essential. This is an exciting opportunity for someone ambitious, passionate about luxury fashion, and eager to grow their career within a premium brand

ABOUT THE ROLE

As a Luxury Client Sales Executive, you will be managing the individual accounts and communications for all of our clients. The ideal candidate will thoughtfully plan and execute an exceptional client service, continually seeking to add to our clients loyalty and satisfaction - before, during and after the process. You will be experienced in driving additional revenue and meeting sales targets and you will seek to increase sales and drive customer retention acquisition through various tailored outreach.
We are looking for someone with a track record of adding value to an organisation and being able to demonstrate delivery of CRM related projects. You will be the main point of contact for brides throughout their experience.
As a luxury brand, we pride ourselves on providing faultless service, and our clients should receive a consistent experience from beginning to end, in line with our established SLAs. This role relies on seamless interactions and fast replies, so a candidate with flexibility is a must; a minimum of 2 years’ experience in the luxury fashion industry is preferred.

KEY RESPONSIBILITIES:

• Build and nurture strong client relationships with professionalism, discretion, and a deep understanding of individual clients needs to ensure a personalised experience.
• Drive sales performance by delivering exceptional service, consistently meeting and exceeding personal and team sales targets, and maximising every sales opportunity through effective upselling.
• Provide expert advice and tailored recommendations, proactively managing follow-ups, order updates, and any issues to ensure a flawless client journey.
• Maintain detailed and accurate client records in the CRM system, ensuring all interactions and preferences are tracked to support long-term relationship management.
• Stay informed on Alonuko’s product range, industry trends, and competitor activity to provide inspiring product presentations and maintain a competitive edge.
• Collaborate closely with team members to share insights, support collective goals, and contribute to an exceptional showroom and brand experience.