Luxury Concierge - 1st/2nd Shift at Village Green

Cleveland, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jun, 26

Salary

18.74

Posted On

04 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Hospitality, Leasing Assistance, Communication, Problem Resolution, Team Oriented, Fair Housing Adherence, Confidentiality, Time Management, Internet Research

Industry

Real Estate

Description

Company Description POSITION OVERVIEW Schedule: First Shift - 9am-6pm Second - 3pm - 11pm Weekend Availability is a must! The concierge serves as a customer service representative to our prospects and current residents. Basic responsibilities will be fill the role of hospitality ambassador at the site, as the concierge is the first point of contact for residents, visitors, prospects and vendors. This position is to satisfy resident’s requests, questions and needs, serve as a liaison to the Management office, assist in renting apartments (to include information, tours, taking calls) when the leasing office is closed or needs dictate. The pay for this position will range from $17.16-$18.74 an hour plus a quarterly bonus. Job Description ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES Greet residents and guests in a courteous and friendly manner as they enter the building Become familiar and provide recommendations to residents on community attractions and local amenities when requested. Provides brochures, floor plans and other collateral to clients Completes guest cards, provides mini tours, and acts on leasing behalf during off hours Retrieves packages for residents Provides refreshments to residents and guests Maintains Concierge Binder Keeps front lobby stocked with magazines, collateral, maps, transportation schedules, menus etc as described in the binder layout Uses Internet as an aid in providing micro and macro information to residents and guests Maintains a clean and orderly front desk, lobby area, and storage closets were applicable Prepares incident reports and correlating documentation Adheres to established policies related to fair housing Communicates with co-workers, management, residents, vendors, and all outside contacts in a courteous and professional manner Maintains confidentiality of co-workers, management, owners, past and current residents, vendors, and all outside contacts Qualifications REQUIREMENTS Ability to apply good common sense when assisting residents and their guests Must have the availability to work a flexible schedule any day of the week Ability to resolve minor problems while maintaining a friendly and professional manner Ability to communicate effectively Must be team oriented Additional Information We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. Property Location: One University Circle

Responsibilities

The concierge acts as the primary customer service representative and hospitality ambassador, serving as the first point of contact for residents, visitors, prospects, and vendors. Key duties include satisfying resident requests, assisting with apartment rentals during off-hours, and maintaining the cleanliness and organization of the front desk and lobby area.