GENERAL DESCRIPTION:

This role reports to the Director of Housekeeping. As Housekeeping Manager, you would be responsible for the hotel’s Housekeeping operations for both MID and PM shifts and ensuring the Housekeeping team can meet business needs and deliver outstanding service and performance. The Housekeeping Manager is responsible supervising, and coordinating the daily activities of the Housekeeping department, along with ensuring smooth operations including rooms, public areas, laundry, and supplies. The Housekeeping Manager is expected to maintain the highest level of cleanliness, presentation, and efficiency while adhering to property standards and achieving guest satisfaction. This position requires strong attention to detail, leadership skills, organizational skills, time management skills, and the ability to effectively deal with guests, and team members. Luxury Experience is preferred, as well as knowledge of Forbes standards of operation.

EDUCATION AND EXPERIENCE:

• Luxury experience preferred
• Forbes knowledge and experience preferred
• A minimum of two years of related experience in the Housekeeping Department; or an equivalent combination of education and experience that is related
• Knowledge of custodial procedures, including floor care, waste management, and recycling programs
• Ability to multitask under high-pressure situations

PRIMARY DUTIES:

• Primary duties include supervising the Housekeeping Department day to day-to-day functions on MID and PM shifts
• Monitor standards and work performance by inspecting rooms and public areas daily for property standards, service, and compliance
• Managing turndown at a luxury property, which includes all guest requests and services
• Manage team to live within property standards and attain high-level opinion survey scores
• Responsible for maintaining good morale and a positive work environment that promotes respect and dignity
• Make routine daily rounds of the hotel at any time, performing random inspections in all areas to ensure the expected property standard is set and continued
• Implement standard operating procedures for routine tasks to enable the team to develop consistent work habits
• Solid understanding of housekeeping, laundry, supplies, and mini bar and par levels of linen and supplies
• Establish inventory records and control linen, cleaning supplies, chemicals, guest supplies, room/bathroom, and OS&E to control expenses and minimize waste
• Staff daily while adhering to productivity standards as well as budgetary constraints
• Check on all equipment of the Housekeeping Department and ensure that equipment is properly used to reduce cost and breakage
• Order supplies and replacements as needed
• Train and develop team as directed
• Adhere to Lost & Found procedures
• Establish good liaison with Engineering Department for any repairs needed and to expedite any major repairs or special requests for special occasions and purposes
• Establish good liaison with Front Office to expedite any special requests for special occasions and purposes
• With minimal supervision, plan and carry out the duties (and additional duties) listed above
• Perform all duties other than the above requested by the hotel management/direct supervisor
• Works MID and PM shifts
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit, or walk for an extended period. While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.