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Luxury Hotel Client Advisor with Italian & English (Home Office) at Sutherland Global Services UK Ltd

Sofia, Sofiya, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

29 Jul, 26

Salary

0.0

Posted On

30 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Italian, English, Customer service, Communication, Interpersonal skills, Computer literacy, Multitasking, Customer-oriented mindset, Hospitality, Reservation management, Problem solving

Industry

IT Services and IT Consulting

Description

Company Description Sutherland is a global leader in Customer Experience Management (CXM) with over 37 years of success. In Bulgaria, we are a team of 2,000+ professionals delivering world-class service in 17 languages across multiple locations and from home. Become part of a dynamic, international environment where you can develop your skills and build a long-term career. Job Description You will work with a global hospitality leader with: 100+ years of experience 7,000+ hotels in 123 countries 145+ million loyalty members Your mission: help customers plan their perfect stay and deliver an outstanding travel experience. Your Responsibilities Assist customers with hotel reservations worldwide Provide information about rooms, services, and offers Manage bookings, changes, and cancellations Support loyalty program members Handle customer requests via phone, chat, or email Ensure excellent customer satisfaction Qualifications Italian (C1) & English (B2+) Good communication and interpersonal skills Basic computer literacy & multitasking ability Customer-oriented mindset Previous experience in Hospitality a plus Additional Information What We Offer ✔ Permanent contract & job security ✔ Competitive salary+ bonuses ✔ Additional health & life insurance ✔ Food vouchers ✔ 21 days paid annual leave ✔ 1.5 hours paid breaks per day ✔ Paid training & career development ✔ Opportunity to work from home (project-based) Why Choose Sutherland? International and supportive team Real career growth opportunities Modern work environment or remote flexibility Work with globally recognized brands

Responsibilities

Assist customers with global hotel reservations, including managing bookings, changes, and cancellations. Provide information about services and offers while ensuring high levels of customer satisfaction via phone, chat, or email.