Company Description
Join us at the Accor Global Reservation Centre where you can experience daily growth, meaningful work, and a welcoming culture! For 30 years we’ve been a presence in Moncton, proud to be an employer of choice, renowned for our community contributions and dedication to creating memorable luxury experiences for our guests. Pioneering the art of responsible hospitality, connecting cultures with heartfelt care, we challenge norms, ensuring growth aligned with our commitments. We deliver service that honors diversity and meaningful connections.
Job Description

• Engage with Guests: Answer inbound calls in an unscripted, conversational manner while assisting with room and suite reservations for our luxury brands around the world, including iconic properties like the Fairmont Banff Springs, Fairmont Le Château Frontenac, the Sofitel Montréal, and many others.
• Create Memorable Experiences: Guide your guests in choosing their ideal room and package, turning their moments into lasting memories with your sales expertise and personalized recommendations.
• Use Your Creativity: As an Accor Heartist® (Heart + Artist), you’ll bring warmth and creativity to every conversation, personalizing your offers to provide your guests with unique and authentic experiences
• Infusing our hospitality with creativity and passion, as a Heartist® you’ll be crafting distinctive and enriching experiences
• Support Our Commitments: Uphold our standards of sustainability and ethical hospitality by embodying our values in every interaction
• Pioneering a new and innovative approach to hospitality