ZIO is currently seeking qualified candidates for the role of Luxury Residential Technology Specialist.
The Luxury Residential Technology Specialist is responsible for performing a variety of client-focused activities such as identifying needs and working with the engineering team to deliver various types of proposals for residential AV and lighting system designs, staying current with the latest residential technology solutions, products, and best-practices, maintaining relationships with vendors and most importantly, maintaining and nurturing client relationships early in their introduction to ZIO and throughout the life-cycle of the relationship over many years. If you have strong experience working in the residential luxury technology (CEDIA) industry, read on. Please note, applications without industry experience will not be considered for this role.

COMPETENCIES AND QUALIFICATIONS

The Luxury Residential Technology Specialist should possess the following knowledge, skills, abilities, and characteristics to be successful in this position:

• Previous luxury Client relationship management experience.
• Proven track record managing, maintaining and building professional relationships.
• Ability to use critical thinking skills, think strategically and contribute at all levels in.
• A sound technical aptitude
• An understanding of luxury residential Audio Visual and Lighting Systems and Technical design is highly desirable.
• Personal Integrity and Exceptional Ethics.

The various functions include but are not limited to the following activities:

• Client relationship management in our 20+ year established and award-winning luxury residential market including Audio & Video, Smart Home, Lighting Control, Shading, Security & Video Surveillance business.
• Maintain positive relationships with clients, industry contacts and project stakeholders such as Architects, designers, contractors and builders.
• Manage and cultivate new sales opportunities provided by ZIO.
• Work with the engineering department to generate budgets, proposals and scopes of work.
• Meet with the client to uncover needs, present solutions and ensure ZIO is engaged to provide the proposed solution.
• Monitor the status of ongoing luxury residential projects and act as the client’s advocate to ensure they receive the proposed solution meeting ZIO’s standards.
• Lead and/or participate in client walk-thru and education as needed during the project.
• Maintain ongoing relationships with clients to generate referrals and continuing business.