THE LONGCHAMP HOUSE:

Based in Paris, Longchamp is an independent and optimistic family business, recognized internationally. Joining the Longchamp team means contributing to the creation and distribution of fair and elegant fashion and leather goods, showcasing exceptional craftsmanship. Present in more than 25 countries and with 3,500 employees, the House is looking for innovative, passionate, and committed talents to pursue its development in France and internationally, in a work environment that is both demanding and caring.
Join one of our 300 stores, where you will have the opportunity to offer quality products to our customers, while evolving in an environment that values versatility and stimulates personal development.

LUXURY RETAIL CLIENT ADVISOR

An excellent opportunity to join our luxury brand!
We are looking for talented Sales Associates for our Longchamp boutique located in Royalmount , Mont-Royal, Quebec. This is an hourly position with a performance bonus . Our Sales Associates don’t just welcome customers: they create a true shopping experience and generate sales through the proactive management of a client portfolio.

REQUIREMENTS AND QUALIFICATIONS:

• High school diploma required (or equivalent), as well as training in fashion or a related field, or equivalent professional experience.
• Three or more years of experience in high-end retail, boutique, or customer service.
• Proficiency in inventory management, sales and marketing.
• Experience in point-of-sale (POS) transactions, including sales, returns, exchanges, item or customer inquiries, CRM and reporting, as per the POS manual.
• Proficiency in the UPS system for preparing and processing shipments.
• Basic knowledge of Microsoft Excel, Outlook and Word.

RESPONSIBILITIES:

• Generate and maximize sales through personalized and compelling customer service.
• Maintain in-depth knowledge of products and item care.
• Stay informed about new products, store policies and customer service guidelines.
• Develop and manage a client portfolio to build lasting relationships.
• Adhere to service standards, including greetings, returns, exchanges, transfers, and loss prevention.
• Package products and offer a bagging or gift wrapping service.
• Participate in mailings, answer phone calls and process orders over the phone.
• Contribute to floor changes, merchandising and product enhancement.
• Assist in the processing, labeling and replenishment of merchandise, particularly during sales periods.
• Maintain a clean, organized sales area that meets House standards.

MAIN TASKS:

On a daily basis, your responsibilities will include:

• Complete all sales transactions accurately and efficiently, while ensuring the accuracy of cash registers.
• Participate in special projects as needed.
• Perform any other duties assigned by management.