Luxury Sales Specialist, Uniworld at The Travel Corporation

Calabasas, California, United States -

Full Time

Start Date

Immediate

Expiry Date

27 May, 26

Salary

18.0

Posted On

26 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales, Customer Service, Relationship Building, Communication, Revenue Maximization, Product Knowledge, Issue Resolution, Sales Transaction Processing, Inbound Call Handling, Attention To Detail, Collaboration, Curiosity, Consultative Sales

Industry

Travel Arrangements

Description

Description ABOUT US Our philosophy at The Travel Corporation (TTC) is simple, we create enriching experiences for travelers by combining an unbeatable mix of exceptional service and quality at great value. As a global business with over 100 years of experience in the travel industry, our ethos of being ‘Driven by Service’, ensures we keep our values of passion, people and purpose at the heart of everything we do - designing and running immersive, innovative and responsible travel experiences for our guests across 70 countries. Join us in creating life-changing moments for every guest across our award-winning brands and experience the TTC difference. . OUR VALUES Driven by service An inherent passion for travel Commitment to our customers and to our people Commitment to social responsibility and our 5-year sustainability strategy POSITION SUMMARY We are seeking a dynamic sales professional to drive conversions and deliver exceptional service. The Luxury Sales Specialist role requires building and nurturing strong relationships with our travel partners, ensuring they are excited to book Uniworld River Cruises and feel supported and heard as they prepare for their upcoming trips. Success in this position depends on the ability to identify sales opportunities, proactively guide travel agents and guests through the booking process, and maximize revenue potential. A thorough understanding of all Uniworld products and policies is essential, along with the ability to effectively communicate this expertise over the phone and via email. KEY RESPONSIBILITIES Luxury Sales Provide information to travel partners for the purpose of promoting products and securing reservations, matching the right product to the right customer. Ensure accuracy in every aspect of each sales transaction. Identify, research and resolve issues related to customer satisfaction. Leverage strong customer service and sales skills to maximize sales opportunities on each travel agent or customer contact. Learn and use software applications to efficiently process sales transactions. Responsible for maintaining KPIs in a high-volume inbound call center. Customer Service Manage incoming calls involving routine client pre-departure inquiries on existing reservations. Troubleshoot, research and respond to pre-departure inquires form our travel partners and guests. Responsible for responding to travel agents and guests’ needs and requests in a timely manner, i.e. returning calls, answering emails and following through on pending issues as it pertains to the booking process, or any questions that come up after a guest is booked but before they travel. Develop, cultivate and maintain positive relationships with travel partners. Requirements ROLE SUCCESS CRITERIA A successful Luxury Sales Specialist will maintain a high conversion rate month-to-month, increasing revenue for their team and the company. KPIs tracked include number of guests booked, average revenue per booking and add-on services sold. Receptive to coaching and training and motivated to improve and grow with Uniworld. KEY INDIVIDUAL TRAITS Attention to detail: Carefully reviews work to ensure accuracy, quality, and completeness. Adheres to rules and procedures. Collaborative: Builds strong relationships and works cross-functionally with a consultative, co-creative approach to influence and align others in a fast-paced environment. Curiosity: Driven by lifelong learning, actively seeks new knowledge, skills, and perspectives to enhance performance and personal growth. Embraces continuous learning as a core value. YOUR EXPERIENCE AND EXPERTISE At least two years of travel industry or call center experience in a sales capacity required. The ideal candidate would also have one or more of the following: 1) ability to handle customer calls in Spanish, 2) experience with Salesforce; 3) training in/experience with consultative sales and/or 4) specialized knowledge about the regions we visit or about cruising. TRAVEL & OTHER REQUIREMENTS Work Location: Fully Remote in the United States Available to work standard hours on Pacific Time, and 1-2 Saturdays a month. Access to high speed, ethernet-connected internet. $18.00/hour plus incentives for every guest sold

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Responsibilities

The Luxury Sales Specialist will drive conversions and deliver exceptional service by promoting Uniworld River Cruises products to travel partners, ensuring accurate sales transactions, and maximizing revenue potential. Responsibilities also include managing incoming pre-departure inquiries, troubleshooting issues, and maintaining positive relationships with travel partners.