Luxury Travel Consultant – Customer Experience (Remote) at ETS

Brisbane, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

23 May, 26

Salary

0.0

Posted On

22 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Travel Reservations, Itinerary Updates, Special Accommodations, Communication, Interpersonal Skills, Attention To Detail, Digital Tools, Booking Platforms, Remote Work

Industry

Education Administration Programs

Description

About the Position Effortless Travel Solution is looking for a Travel Experience Specialist (Luxury & Leisure) to support clients in planning and managing exceptional travel experiences. This fully remote role focuses on delivering high-quality service, personalized support, and smooth coordination for clients before, during, and after their trips. You will work closely with clients to ensure their travel needs are handled with professionalism, attention to detail, and a commitment to excellence—while working from the comfort of your home. What You’ll Do Provide responsive and professional customer support via phone, email, and online messaging Assist clients with leisure and luxury travel reservations, itinerary updates, and special accommodations Communicate essential travel details, documentation requirements, and agency guidelines Monitor bookings to ensure accuracy and follow up to confirm client satisfaction Resolve client questions or concerns with care and a solutions-focused mindset Maintain organized records and update internal systems as needed What We’re Looking For Strong communication and interpersonal skills Customer service experience in travel, hospitality, or a related field preferred Ability to work independently in a remote environment High level of organization and attention to detail Comfortable using digital tools, booking platforms, and communication software Passion for travel and creating positive client experiences Why Join Us Fully remote position (work from anywhere within approved locations) Flexible work schedule options Career development and advancement opportunities Travel-related perks and industry discounts Collaborative and supportive team culture with training provided Equal Opportunity Employer Effortless Travel Solution is proud to be an equal opportunity employer and welcomes applicants from diverse backgrounds.

Responsibilities

The specialist will provide responsive and professional customer support via multiple channels, assisting clients with luxury and leisure travel reservations, itinerary updates, and special accommodations. They must also monitor bookings for accuracy and resolve client concerns with a solutions-focused mindset.