LyLo Queenstown – Night Manager

at  Lylo

SKILLS & EXPERIENCE

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• Front office experience

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• Previous night management experience

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• Strong customer service skills
  
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We are looking for a night owl who wants to make the most of their days, are you an experienced Night Manager wanting to take the next leap in your tourism career? Come join the LyLo crew. As a key member of the front office team, you will be the Manager on Duty and responsible for the safety and security of our guests and property overnight, customer service is your middle name answering their queries or providing them an outstanding service with a smile!
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- In the absence of Executive Management, the Night Duty Manager will have the following responsibilities:
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- Oversee and co-ordinate operational activities of all departments while maintaining the established standards of service
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- Ensure the health and safety of all guests, visitors and employees
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- Guarantee the running of the hotel in accordance to hotel policies, procedures, guidelines and manuals to ensure compliance, safety and profitability.
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- Handle, record and report all incidents which have occurred in the hotel. These incidents can either affect an employee, third party, event based incidents or evacuation of the hotel.
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- Handle, record and report all guest comments and complaints with tact, diplomacy, urgency and a genuine sense of caring at all times