As a Buyer Experience Specialist, you will engage directly with buyers involved in M&A transactions, ensuring a seamless, responsive, and high-quality experience. This role requires a strong customer service mindset, excellent communication skills, and the ability to manage inquiries and data with accuracy and efficiency. You will work closely under the guidance of Benchmark International’s seasoned leadership team.

JOB REQUIREMENTS

• High school diploma required; some college coursework completed; Bachelor’s degree preferred.
• Experience in process development is a plus.
• Prior experience in customer support or as a client service representative required.
• Strong communication and active listening skills via phone and email.
• Excellent interpersonal, written, and presentation abilities.
• Strong organizational and multitasking capabilities.
• Proficiency with Microsoft Office and common CRM systems.
• Sound business and financial understanding.
• No enforcement history with the SEC, FINRA, or any state securities regulatory bodies.
• Demonstrated ability to collaborate and influence both internal and external stakeholders.

ABOUT BENCHMARK INTERNATIONAL

Benchmark International is a global mergers and acquisitions firm dedicated to delivering creative, value-maximizing solutions for business owners seeking to grow or exit their companies. Recognized as the #1 Sell-side Privately Owned M&A Advisor in the World by PitchBook and Refinitiv and named Investment Banking Firm of the Year by both the M&A Advisor and the Global M&A Network, we are known for our award-winning process and world-class service.
Specializing in the sale of mid-market companies, our transaction teams operate from offices across the globe, representing clients in a wide variety of industries. Our unique, technology-driven approach connects sellers with the right acquirers—whether local or international—through a combination of proprietary databases, deep market insight, and strategic outreach.
We offer an exciting opportunity to be part of a high-performance team with global reach. Our culture is rooted in collaboration, innovation, and continuous growth. We believe in promoting from within and are actively looking for ambitious professionals ready to shape the next chapter of our success story.
Join us—and be part of the next generation of leaders redefining M&A excellence.
Unfortunately, Benchmark International is not in a position to sponsor work visas for candidates at this time.
Benchmark International provides equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification. Equal employment opportunity includes, but is not limited to, hiring, training, promotion, demotion, transfer, leaves of absence, and termination. The company takes allegations of discrimination, harassment, and retaliation seriously, and will promptly investigate when such behavior is reported

• Develop and implement processes to effectively manage key M&A buyers.
• Serve as the first point of contact for buyer inquiries; respond and guide them to appropriate services.
• Enhance buyer engagement through efficient management of the buyer portal, profiles, events, communications, and key account activities.
• Oversee and optimize the buyer deal portal to ensure a seamless user experience.
• Plan and coordinate buyer-focused events.
• Efficiently manage and track buyer inquiries, mandates, and communications.
• Drive continuous improvement of buyer-related processes and best practices.
• Identify and recommend reliable buyer data sources to support strategic decisions.
• Maintain accurate buyer data and CRM records through regular reviews and updates.
• Handle large volumes of incoming calls and emails while maintaining high service standards.
• Proactively assess and fulfill buyer needs to ensure satisfaction.
• Follow established communication protocols, guidelines, and policies.
• Take initiative to exceed expectations and strengthen buyer relationships.