Managed by Atlific Hotels, the Victoria Marriott Inner Harbour overlooks Victoria’s historic and charming downtown, located just steps from world class attractions, venues and dining. With 236 elegantly appointed rooms and 5,000 square feet of meeting space, this hotel is consistently ranked the number one full service Marriott in Canada for overall guest satisfaction.

QUALIFICATIONS:

• Previous experience in hospitality, food & beverage, or customer service preferred.
• Strong interpersonal and communication skills.
• Well-groomed, professional appearance.
• Ability to work independently and handle multiple tasks efficiently.
• Flexible schedule, including early mornings (5:45am), weekends, and holidays.
• Standing for long periods and light lifting (up to 25 lbs).
  Job Types: Full-time, Permanent
  Pay: From $22.39 per hour

Benefits:

• Dental care
• Discounted or free food
• Paid time off
• Vision care

Shift:

• Morning shift

Work days:

• Every Weekend

Experience:

• Customer service: 1 year (preferred)

Licence/Certification:

• Serving It Right or equivalent (preferred)

Location:

• Victoria, BC V8W 3Z5 (preferred)

Work Location: In perso

• Greet and welcome all M-Club guests warmly and professionally.
• Monitor guest access to ensure only eligible guests enter the lounge.
• Provide attentive, personalized service throughout breakfast, evening hors d’oeuvres, and other lounge periods.
• Maintain cleanliness, organization, and presentation of the lounge at all times.
• Restock food, beverages, and supplies as needed; liaise with kitchen or banquet teams when necessary.
• Address guest requests promptly and follow through to ensure satisfaction.
• Anticipate guest needs and make recommendations when appropriate.
• Maintain a thorough knowledge of hotel services, amenities, and local area attractions.
• Handle guest feedback or concerns in a professional manner, escalating to management as needed.
• Support a team environment and assist other hotel departments when necessary.
• Other duties as assigned.