CONTEXT & SCOPE

The role of the Visual Merchandising Coordinator is critical for the delivery of an Unforgettable Guest Experience in our retail stores, and for upholding visual merchandising and presentation excellence.
Success is found in this role through navigating ambiguity, seeking solutions proactively and working collaboratively and pursuing personal development.

M&M’S BRAND AMBASSADOR + PRODUCT KNOWLEDGE

• Execute visual direction, including seasonal changes, as communicated by the Support Center, while serving as the in-store expert on merchandise collections and presentation standards
• Provide education for all store Associates to maintain the high visual standards including initiative details and timelines to support brand reputation
• Utilize knowledge of basic composition and merchandising principles, along with spatial awareness, to adapt floor sets in real-time to address the changing demands of selling, ultimately supporting sales volume and enhancing the overall shopping experience
• Protect confidential information regarding brand assets and updates
• Internally, advocating for inclusion and diversity through role modelling behaviors
• Externally, may relate the brand purpose, helping to enhance brand loyalty – potentially supporting in hosting and organizing events

GUEST EXPERIENCE

• Actively foster a “Guest Comes First” attitude by embracing the power of fun and promoting inclusivity, ensuring that everyone feels they belong. Engage with guests to create memorable experiences, because after all, “It’s more fun together!”
• Use resourcefulness with product knowledge and category components, keeping displays/spaces occupied and shoppable for guests to experience and enjoy
• Ensures selling floor is maintained daily: (displays dust free, fully stocked fixtures, fixture alignment/placement and signing standards perfect, mannequin styled and positioned as directed)
• Leads execution of visual direction of core merchandising programs, new product launches, seasonal activations and promotional calendar provided by the Visual Merchandising team
• Adaptively provide selling and hospitality support for guests as needed, ensuring that the evolving demands of the business are met effectively and efficiently

JOB SPECIFICATIONS/QUALIFICATIONS

Education

• High School diploma or equivalent.
• College degree preferred or equivalent experience required

Experience

• Minimum 2-year experience in a retail environment, with an emphasis or specialization in visual merchandising
• Experience in a fast-paced environment
• High degree of creativity and resourcefulness
• Proficient in Microsoft Office Suite
• Experience in applying signage, assemblage and installation of visual props and mannequin styling
• Able to climb ladders, standing and lifting merchandise, boxes & props
• Demonstrated knowledge and experience in executing merchandising techniques and principles and translating planograms.
• Demonstrates strong interest in design, photography & fashion trends

Key Experiences Preferred but not required

• Experience in coaching others
• Graphic design experience with Adobe Creative Suite

Other willingness requirements

• Willingness to work in an environment with loud music and bright lights
• Willingness to work in an ever-changing and fast-paced environment
• Willingness to step in at a moment’s notice to support the team in any way

SKILLS:

Action Planning, Customer Service Delivery, Data Collection and Analysis, Health and Safety, Masters Service Conversations, Planning and Organizing, Policy and Procedures, Risk Management, Strengthens Customer Connections, Verbal Communication

JOB PURPOSE/OVERVIEW

The primary focus of this role is to create an Unforgettable Guest Experience that aligns with M&M’S brand standards in visual merchandising.
As a Visual Merchandising Coordinator, you play a crucial role in achieving presentation excellence, ensuring an exceptional shopping experience that reflects M&M’S Brand Standards. This position is key to maintaining a cohesive M&M’S ecosystem by bringing our key activations and storytelling to life within the store. You will be responsible for upholding and executing established policies and procedures related to inventory management, replenishment, quality assurance, and food safety requirements.
We celebrate unique personalities, just as our M&M’S brand is founded on our distinctive characters! After all, “It’s more fun together!”