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M11 - Product Manager at FPT Asia Pacific Pte Ltd

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

13 Apr, 26

Salary

0.0

Posted On

13 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Product Management, Business Analysis, CRM Systems, Salesforce, Stakeholder Management, Process Automation, Data Governance, Data Quality, Vendor Management, UAT Leadership, Agile Methodologies, Requirements Gathering, Project Delivery, Public Sector Familiarity, KPI Definition, Tooling Exploration

Industry

IT Services and IT Consulting

Description

Key responsibilities Discovery & requirements - Lead workshops; document current/target processes; write epics/stories with clear acceptance criteria; define KPIs (e.g., data accuracy, workflow efficiency). Backlog & delivery - Maintain the product backlog; plan sprints; coordinate UAT; track phased delivery and benefits. Process automation & integrations - Shape automation for invitations/RSVPs/reminders and integrate external inputs (e.g., partner agencies) into CRMS. Vendor & platform management - Partner with the Salesforce SaaS vendor and internal tech teams on solution design, change requests, and release readiness. Security & data governance - Work with ACISO/security to ensure privacy, access, backup, and compliance controls; contribute to security reviews. Data quality & tooling - Support data hygiene/validation; explore tooling aligned to CRMS (e.g., Odaseva backup, AWS Textract for document processing). Benefits measurement: Establish baselines (e.g., checks/man-hours today) and target improvements; report outcomes with evidence. Qualifications & experience Degree in Information Systems, Business Analytics, or related field. 3–6 years as a Business Analyst or Product Manager on CRM or citizen/customer engagement systems; Salesforce exposure strongly preferred. Proven delivery across multi-phase projects; comfortable with sprint ceremonies and UAT leadership. Public-sector familiarity (RFQ/Tender Boards, governance). Excellent stakeholder management across diverse workstreams and partner agencies.

Responsibilities

The Product Manager will lead workshops to document processes and define KPIs, maintain the product backlog, and coordinate user acceptance testing. They will also manage vendor relationships and ensure compliance with security and data governance standards.