M24 - Application Support Specialist at takealot.com

Cape Town, Western Cape, South Africa -

Full Time

Start Date

Immediate

Expiry Date

20 Jan, 26

Salary

0.0

Posted On

22 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Verbal Communication Skills, Written Communication Skills, Interpersonal Skills, Problem Solving Skills, Analytical Thinking, Pressure Resilience, Results Orientation, Creative Thinking, Leadership Skills, Teamwork

Industry

Retail

Description

Join Our Mission at Takealot Fulfilment Solutions | We Are TFS Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth. Who We're Looking For: Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission. The main purpose of the role: To implement and support the business & operational plans, policies and procedures for the successful management, and security of related system applications currently used as well as any newly implemented applications. Key responsibilities: Coordinates defined service levels, service agreements and coordinates the help desk operation; Coordinates and evaluates processes to identify, track, escalate, resolve and report customer problems; Adheres to defined standards and measures for quality and customer satisfaction requirements; Problem solving and evaluates the technical performance and reliability of products, systems and services to ensure customer satisfaction; Implements technical solutions and troubleshooting procedures for identifying, testing and diagnosing application issues and peripheral equipment faults; Implements and coordinates changes made to the applications with regards to standards, procedures, processes and daily activities for the operations group; Implements and supports new technologies, to enhance performance and reliability; Provides input and recommendations regarding business continuance issues and improvements to the operations of systems and processes supported; Investigates business requirements and proposes subsequent solutions; Ensures optimal availability of related systems, e.g. production applications portfolio in order to meet the contracted service levels for business SLA’s Maintains IT service level contracts with Internal and external IT infrastructure suppliers for the provisioning of infrastructure services, specifically as it relates to the production suite; Responsible for problem solving by applying the correct procedures and documentation, and providing feedback according to SLA; Responsible for maintenance regarding system configurations, procedures and securities; and Responsible for testing and implementation of new modules and enhancements. Skills and competencies: Verbal communication skills Written communication skills Interpersonal skills Problem solving skills Analytical thinking Pressure resilience Results orientation Creative thinking Leadership skills Teamwork Requirements: National diploma in Information Technology or equivalent. At least 3 to 5 years IT experience in application support, customer service and/or production support in multi-platform environments. Prior Knowledge: Application systems and relevant technologies/technical aspects with regards to Logistics; Business functions and reporting requirements. Working knowledge of SQL databases and scripting Why Join TFS: Purpose-driven impact: Transform lives through logistics innovation Advanced technology: Work with cutting-edge systems in a fast-paced environment Career growth: Thrive in an agile space that champions continuous improvement Inclusive culture: Your unique perspective drives extraordinary results At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values. More than just a job, we offer: A culture that celebrates individual uniqueness while championing the strength of togetherness. Be part of creating sustainable, scalable solutions that make a difference across South Africa's e-commerce landscape. Takealot Fulfilment Solutions (TFS) is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.

Responsibilities

The Application Support Specialist will implement and support business and operational plans for the management and security of system applications. They will coordinate service levels, troubleshoot application issues, and ensure optimal availability of related systems.