M24 - IT Support Technician at takealot.com

Cape Town, Western Cape, South Africa -

Full Time

Start Date

Immediate

Expiry Date

21 Jan, 26

Salary

0.0

Posted On

23 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Microsoft Technologies, Google Tools, Problem Solving, Communication, Analytical Skills, Customer Focus, Organization, Attention to Detail, Self-Motivation, Adaptability, EUD Management, Network Maintenance, Software Testing, Hardware Support, Documentation

Industry

Retail

Description

Join Our Mission at Takealot Fulfilment Solutions | We Are TFS Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth. Who We're Looking For: Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission. About the Role We are looking for a proactive and resourceful IT Support Technician with a strong focus on Microsoft technologies and working knowledge of Google tools. This role is well-suited to someone who enjoys solving problems creatively and analytically, learns quickly, and communicates clearly with both technical and non-technical users. You will play a key role in supporting and maintaining our IT infrastructure while ensuring a seamless technology experience for our staff, both onsite and in the mobile workforce. Key Responsibilities Install, configure, and maintain desktops, laptops, and mobile devices across the business. Provide hands-on Tier 2 support for hardware, software, and network-related issues; work with vendors to resolve escalated Tier 3 problems. Document solutions, create step-by-step user guides, and share knowledge with colleagues to enhance efficiency. Support end-user device (EUD) management including stock control, deployment, driver and printer configuration, and routine maintenance. Carry out essential onsite tasks, such as network access point and cabling maintenance, RF/USB scanner configuration, security system checks, and basic conveyor system support. Participate in testing and rollout of new software packages and desktop solutions; contribute feedback for improvements. Advise end users on appropriate hardware and software options that align with business needs. Requirements Relevant IT experience with technical qualifications such as MCSE, CompTIA A+, or equivalent (advantageous). Strong knowledge of Microsoft operating systems and applications; Google Workspace familiarity is a plus. Understanding of warehouse operations and related IT needs preferred. 2–4 years of relevant experience, ideally in environments with both Microsoft and warehouse/logistics systems. Skills & Competencies Excellent verbal and written communication; fluent in English. Strong analytical and problem-solving mindset, with the ability to troubleshoot creatively. Highly organized with strong attention to detail and follow-through. Customer-focused, approachable, and a good listener. Self-motivated and dependable — able to manage tasks without constant supervision. Quick to learn new technologies and adapt to changing environments. Why Join TFS: Purpose-driven impact: Transform lives through logistics innovation Advanced technology: Work with cutting-edge systems in a fast-paced environment Career growth: Thrive in an agile space that champions continuous improvement Inclusive culture: Your unique perspective drives extraordinary results At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values. More than just a job, we offer: A culture that celebrates individual uniqueness while championing the strength of togetherness. Be part of creating sustainable, scalable solutions that make a difference across South Africa's e-commerce landscape. Takealot Fulfilment Solutions (TFS) is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.

Responsibilities

The IT Support Technician will install, configure, and maintain IT devices while providing Tier 2 support for hardware and software issues. They will also document solutions and support end-user device management.