M356 Sr CRM Business Analyst at Bosch Group

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

18 May, 26

Salary

0.0

Posted On

17 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Microsoft Dynamics 365 Crm, Customer Service Workspace, Agile, Business Requirements Gathering, Functional Requirements Documentation, Stakeholder Management, User Stories, Acceptance Criteria, Azure Devops, Jira, Gap Analysis, Uat Facilitation, Change Management, Hipaa Compliance, Hl7, Fhir

Industry

Software Development

Description

Company Description Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 28,200+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region. Job Description Roles & Responsibilities : looking for a seasoned Business Analyst with around 8 years of experience, specializing in Microsoft Dynamics 365 CRM Customer Service workspace. The ideal candidate will operate in a fast-paced Agile environment and will be responsible for bridging business needs with technical solutions, ensuring the successful implementation of Dynamics 365 CRM functionalities aligned with healthcare industry standards. Prior work experience in the domain of health care is an added advantage. Key Responsibilities: Collaborate with onsite Business analyst and customer team to gather, analyze, and document detailed business and functional requirements. Collaborate with customer stakeholders on a need basis to gather, analyze, and document detailed business and functional requirements. Act as the liaison between onsite and offshore teams for Dynamics 365 CRM requirements Hands-on experience in Dynamics CRM to an extent of driving PO demos. Participate in Agile ceremonies such as sprint planning, backlog grooming, daily stand-ups, reviews, and retrospectives. Write clear and concise user stories, acceptance criteria, requirements, and maintain product backlogs using Agile tools (e.g., Azure DevOps, JIRA). Perform gap analysis between current processes and Dynamics 365 CRM capabilities; recommend improvements. Work closely with cross-functional teams including developers, testers, architects, and SMEs to deliver high-quality solutions. Facilitate User Acceptance Testing (UAT), create training materials, and support change management activities. Ensure compliance with healthcare industry regulations such as HIPAA, HL7, or FHIR standards. Continuously evaluate business processes and identify opportunities for improvement and automation using Dynamics 365 CRM features. Qualifications Educational qualification:Bachelor’s degree in business, Information Systems, Healthcare Administration, or related field. Experience : 3-7 years of experience as a Business Analyst with a strong background in the healthcare industry. Minimum 3–5 years of hands-on experience with Microsoft Dynamics 365 (Customer Engagement and related modules). Mandatory/requires Skills : Proven experience working in Agile teams and environments. Solid understanding of healthcare workflows, data standards, and compliance requirements. Proficiency with tools such as Azure DevOps, JIRA, Confluence, Visio, Power BI, and MS Office. Excellent communication and stakeholder management skills. Preferred Skills : Legal Entity: Bosch Global Software Technologies Private Limited

Responsibilities

The role involves collaborating with onsite and customer teams to gather, analyze, and document detailed business and functional requirements for Dynamics 365 CRM Customer Service workspace implementation. Key duties include participating in Agile ceremonies, writing user stories, performing gap analysis, and ensuring solutions align with healthcare industry standards like HIPAA.