ABOUT THE JOB YOU’RE CONSIDERING

We’re looking for a skilled and motivated M365 Engineer to join our growing End User Services UK team. You’ll play a key role in supporting a range of high-profile clients within the Capgemini portfolio, working across Messaging and Collaboration Systems with a focus on the Microsoft 365 ecosystem—including Exchange Server (on-prem and online), MS Teams, and MS Purview Information Protection.
This is a great opportunity to contribute to a collaborative and forward-thinking team, where your ideas and input will help shape the future of enterprise systems support.
Hybrid working : The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.
If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)

YOUR SKILLS AND EXPERIENCE

• Solid understanding of Microsoft Cloud services and the M365 suite, especially Exchange Online and MS Teams.
• Experience with on-premises Exchange Server and hybrid Exchange Online environments.
• Hands-on experience with M365 migrations or deployments.
• Background in 3rd line support for Microsoft Exchange, M365, and endpoint technologies.
• Familiarity with Active Directory, ADFS, Azure Entra ID (formerly Azure AD), and Entra ID Sync.
• Experience with third-party SMTP gateway technologies (e.g., Mail Marshal) is a plus.

• Provide 2nd and 3rd line support for M365, MS Exchange Server, MS Teams, and ideally MS Purview Information Protection.
• Collaborate with colleagues across End User Services and other support teams to resolve technical issues related to M365, identity, security, and endpoints.
• Contribute to service improvement initiatives, including lessons learned and knowledge sharing.
• Review and deploy updates and patches for MS Exchange Server.
• Manage vendor support cases, particularly with Microsoft, including escalation and resolution of complex issues.
• Occasionally support planned maintenance or outages outside standard hours (with flexibility and notice).