YOUR SKILLS AND EXPERIENCE

• Solid understanding of Microsoft Cloud services and the M365 suite, especially Exchange Online and MS Teams.
• Experience with on-premises Exchange Server and hybrid Exchange Online environments.
• Hands-on experience with M365 migrations or deployments.
• Background in 3rd line support for Microsoft Exchange, M365, and endpoint technologies.
• Familiarity with Active Directory, ADFS, Azure Entra ID (formerly Azure AD), and Entra ID Sync.
• Experience with third-party SMTP gateway technologies (e.g., Mail Marshal) is a plus.

CAPGEMINI IS A GLOBAL BUSINESS AND TECHNOLOGY TRANSFORMATION PARTNER, HELPING ORGANISATIONS TO ACCELERATE THEIR DUAL TRANSITION TO A DIGITAL AND SUSTAINABLE WORLD, WHILE CREATING TANGIBLE IMPACT FOR ENTERPRISES AND SOCIETY. IT IS A RESPONSIBLE AND DIVERSE GROUP OF 340,000 TEAM MEMBERS IN MORE THAN 50 COUNTRIES. WITH ITS STRONG OVER 55-YEAR HERITAGE, CAPGEMINI IS TRUSTED BY ITS CLIENTS TO UNLOCK THE VALUE OF TECHNOLOGY TO ADDRESS THE ENTIRE BREADTH OF THEIR BUSINESS NEEDS. IT DELIVERS END-TO-END SERVICES AND SOLUTIONS LEVERAGING STRENGTHS FROM STRATEGY AND DESIGN TO ENGINEERING, ALL FUELLED BY ITS MARKET LEADING CAPABILITIES IN AI, GENERATIVE AI, CLOUD AND DATA, COMBINED WITH ITS DEEP INDUSTRY EXPERTISE AND PARTNER ECOSYSTEM. THE GROUP REPORTED 2024 GLOBAL REVENUES OF €22.1 BILLION.

Get The Future You Want | www.capgemini.co

YOUR ROLE

• Provide 2nd and 3rd line support for M365, MS Exchange Server, MS Teams, and ideally MS Purview Information Protection.
• Collaborate with colleagues across End User Services and other support teams to resolve technical issues related to M365, identity, security, and endpoints.
• Contribute to service improvement initiatives, including lessons learned and knowledge sharing.
• Review and deploy updates and patches for MS Exchange Server.
• Manage vendor support cases, particularly with Microsoft, including escalation and resolution of complex issues.
• Occasionally support planned maintenance or outages outside standard hours (with flexibility and notice).