M365 Governance and Programming Lead - Mahwah, NJ at NTT DATA

Mahwah, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Mar, 26

Salary

0.0

Posted On

09 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

M365, ServiceNow, Rubrik, Data Governance, ITSM Processes, Reporting Automation, Power BI, PowerShell, Azure, Training Programs, Multilingual Content Delivery, Role-Based Access Control, Azure Active Directory, Data Classification, Retention Policies, Compliance Frameworks

Industry

IT Services and IT Consulting

Description

1. Program Operations & Governance Lead ongoing service monitoring and joint program/governance team reviews. Lead reporting activities to identify service improvements and policy compliance using ServiceNow, and MS Purview along with other tools. Leads support activities for ITSM operations including Incident, Request, and Problem Management via ServiceNow. Manages the teams to resolve ServiceNow tickets, including root cause analysis and proactive remediation. Conduct quarterly ITSM reviews to assess process gaps, ticket volumes, and KBA accuracy. 2. Maintenance & Optimization Maintain optimal configuration of M365 security components. Identify continuous improvement initiatives for data sensitivity and retention policies. Ensure alignment with industry best practices and UPS standards. 3. Enhancements & Automation Lead support of new M365 services and releases within team capacity; manage change orders as needed. Identify and implement automation opportunities (e.g., license requests, Co-Pilot updates). 4. Develop communications and maintain reference materials (FAQs, guides). Provide quarterly updates to FAQs and job aids; develop two new job aids per master course annually. Provide incident support during business hours and on-call after-hours as needed. Coordinate with Rubrik professional services team for red-flagged incidents and ransomware alerts. Support potential future projects including encryption, extended retention, automated recovery, and risk/compliance monitoring. 7+ years of experience in program or project management within IT services. Strong understanding of M365, ServiceNow, Rubrik, and data governance tools (e.g., Purview). Experience with ITSM processes and reporting automation (Power BI, PowerShell, Azure). Proven ability to manage training programs and multilingual content delivery. Familiarity with role-based access control (RBAC), Azure Active Directory, and Gen2/Synapse environments. ________________________________________ Experience with Articulate Storyline or similar eLearning tools. Knowledge of data classification, retention, and compliance frameworks. Ability to lead cross-functional teams and manage vendor relationships.

Responsibilities

Lead ongoing service monitoring and governance team reviews, focusing on service improvements and policy compliance. Manage ITSM operations and support activities, including incident and problem management.