MA / Customer Service Rep | Neuroscience North | Days | Full Time at UF Health

Jacksonville, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Aug, 26

Salary

0.0

Posted On

14 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Patient Scheduling, Patient Registration, Venipuncture, Medication Administration, Laboratory Specimen Collection, Vital Signs Monitoring, Electronic Medical Records, Cashiering, Medical Terminology, Clinical Procedures, Administrative Support

Industry

Hospitals and Health Care

Description

Overview Job Duties Provides excellent customer service and greets patients entering the department/practice. A multi-skilled person dedicated to assisting in all aspects of medical practice including administrative and clinical procedures under the direct supervision and responsibility of a licensed physician and Office Manager or Team Lead. Responsibilities Essential Functions • Receives and directs messages, (electronic, in person and telephone calls) to the appropriate personnel. Makes contacts to other departments, physicians, patients and other outside organizations as necessary for the departmental/practice operations. • Maintains patient scheduling functions, and sets patient appointments through established guidelines. • Interviews and completes the registration process for patients utilizing the specific service. • Keys patient dispositions, diagnostic codes, patient orders, charges and payments as defined in the electronic medical record. • Performs cashiering functions as it relates to co-payments or other patient payments/collections. May perform routine clerical duties for the department. • Perform venipuncture and administer routine, non-controlled medications. • Administer medication as directed by and under the direct supervision of licensed physician. • Collect routine laboratory specimens as directed by the provider. • Perform basic laboratory procedures including aseptic procedures and taking patient’s vital signs. • Provides excellent customer service for patients/families/representatives and other members of the treatment team. Qualifications Experience Requirements 1 year Medical assistant preferred 2 years Clerical/customer service experience -ideally in a health care related industry preferred 1 year One year experience with third party payors and computer experience for in putting data and reviewing patient demographic material preferred Education Requirements High School Diploma or GED required Certification/Licensure Certified Medical Assistant (CMA) required within 6 months Basic Life Support (BLS) required at time of hire Medical Terminology Certificate preferred within 30 days Requirement of having completed an MA program that is accredited by the National Commission for Certifying Agencies, a national or state medical association, or an agency approved by the board. UFJPI is an Equal Opportunity Employer and Drug Free Workplace

Responsibilities

Provides a blend of administrative and clinical support, including patient greeting, scheduling, and registration. Performs clinical tasks such as venipuncture, administering medications, and collecting laboratory specimens under physician supervision.