MA / Customer Service Rep | UF Wildlight | Days at UF Health

Jacksonville, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Feb, 26

Salary

0.0

Posted On

15 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Patient Scheduling, Registration Process, Cashiering Functions, Venipuncture, Medication Administration, Laboratory Specimens Collection, Vital Signs Measurement, Clerical Duties, Communication Skills, Team Collaboration, Medical Terminology, Data Entry, Third Party Payors, Aseptic Procedures, Electronic Medical Records

Industry

Hospitals and Health Care

Description

Overview Provides excellent customer service and greets patients entering the department/practice. A multi-skilled person dedicated to assisting in all aspects of medical practice including administrative and clinical procedures under the direct supervision and responsibility of a licensed physician and Office Manager or Team Lead. Responsibilities Receives and directs messages, (electronic, in person and telephone calls) to the appropriate personnel. Makes contacts to other departments, physicians, patients and other outside organizations as necessary for the departmental/practice operations. Provides excellent customer service for patients/families/representatives and other members of the treatment team. Maintains patient scheduling functions, and sets patient appointments through established guidelines. Interviews and completes the registration process for patients utilizing the specific service. Keys patient dispositions, diagnostic codes, patient orders, charges and payments as defined in the electronic medical record. Performs cashiering functions as it relates to co-payments or other patient payments/collections. May perform routine clerical duties for the department. Perform venipuncture and administer routine, non-controlled medications. Administer medication as directed by and under the direct supervision of licensed physician. Collect routine laboratory specimens as directed by the provider. Perform basic laboratory procedures including aseptic procedures and taking patient's vital signs. Qualifications Experience Requirements: 1 year-Medical assistant Preferred Experience - 1: 2 years-Two to Four years Clerical/customer service experience -ideally in a health care related industry Preferred Experience - 2: 1 year-One year experience with third party payors and computer experience for in putting data and reviewing patient demographic material Certifications: Certified Medical Assistant (CMA) required within 6 months Basic Life Support (BLS) required at time of hire Medical Terminology Certificate - preferred -within 30 days **Additional Details** Requirement of having completed an MA program that is accredited by the National Commission for Certifying Agencies, a national or state medical association, or an agency approved by the board. Education: High School Diploma / GED equivalent required at time of hire UFJPI IS AN EQUAL OPPORTUNITY EMPLOYER AND DRUG FREE WORKPLACE

Responsibilities

The role involves providing excellent customer service and assisting patients with their needs upon entering the medical practice. Responsibilities include scheduling appointments, processing patient registrations, and performing basic clinical tasks under supervision.