ABOUT US

At Triple S, we are committed to provide meaningful job experiences for Valuable People (Gente Valiosa). We encourage an environment of very high ethical standards, always excelling in service, collaboration among the company, agility to deliver timely, and embracing accountability for results.
When you join Triple S, you will be key to our efforts on delivering high-quality and affordable healthcare as well as contribute to our purpose to enable healthier lives. We serve more than 1 million consumers in Puerto Rico through our Medicare Advantage, Medicaid, Commercial, Life and Property & Casualty Businesses.
Let’s build healthier communities together, join now!

ABOUT THE ROLE

Oversee and provide high quality support for sales’ business operations. Primary responsibilities include providing administrative support to sales; monitoring, analyzing, and reporting KPIs; following up on sales enrollment process; and reporting and tracking issues affecting the sales operations. Escalate urgent problems requiring more in-depth knowledge to appropriate internal resources.

WHAT YOU’LL DO

• Provide daily, weekly & monthly sales and operational reports.
• Monitor and report the flow of customer contacts, sales quotas and statistical trends.
• Provide functional and technical sales application expertise.
• Manage welcome packages, brochures, and office tools inventories: ensure inventories are always within the established levels and request more materials when threshold levels are reached.
• Digitize paper SOAs and Enrollment forms, as needed.
• Follow-up with clients on sales and ensure the Enrollment process is going smoothly.
• Perform quality checks on sales processes.
• Coordinate sales representative visits to PCPs.
• Be the escalation pointed for all sales support issues.
• Work with sales end-users to minimize impact when production applications fails.
• Ensure proper resolution of any system issues as established in the SLA.
• Provide on-call support to sales team as needed, including but not limited to verifying prospect eligibility and dispositioning SOAs.
• Complete special projects as requested; validating functionalities; analyzing existing applications.
• Identify possible new enhancements for progressively improving sales platforms.
• Make recommendations for strategies to implement in the Sales Department.
• Serve as liaison between business units, technology teams and support teams.
• Monitor business intelligence information and report trends within the company that affect productivity and profitability.
• Work to continually refine & improve all business operations.
• Ensure proper follow-up and documentation in response to all incidents reported.