MAC Desktop Support at Teksystems Global Services LLC

Irvine, California, United States -

Full Time

Start Date

Immediate

Expiry Date

23 May, 26

Salary

40.0

Posted On

22 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Troubleshoot Macos, Troubleshoot Windows, Troubleshoot Ios, Hardware Support, Software Support, Network Connectivity, Onboarding, Offboarding, Security Best Practices, Vendor Management, Customer Service, Zoom Support, Ticket Queue Management, Documentation, Jamf, Okta

Industry

IT Services and IT Consulting

Description

TEKsystems is looking for a strong MAC desktop support technician that can act as the primary point of contact for internal help desk and desktop support, handling day‑to‑day hardware, software, and network issues including: Troubleshoot macOS, Windows, and iOS devices, along with peripherals and basic network connectivity Support core IT systems including servers (basic level), phones, printers, and business applications Own new hire onboarding and offboarding — creating accounts, setting up devices, and recovering equipment Triage and escalate complex issues to the appropriate IT teams while staying involved through resolution Follow and help enforce security best practices across devices and user access Work with vendors to repair or replace hardware as needed Maintain a professional, customer‑focused approach and work closely with teammates across the business Set up, support, and run AV for meetings and company events Strong customer service skills and the ability to support users with varying technical skill levels Hands‑on troubleshooting experience with macOS, iOS, and Windows environments Experience supporting Zoom and Zoom Rooms Manage device refreshes and onboarding/offboarding tasks by coordinating with hiring managers and internal teams Comfortable working a ticket queue, meeting SLAs, and following ticketing best practices Create and maintain help desk documentation and runbooks Advocate for the end user by improving processes, tools, and support workflows Proactively track and manage IT inventory including laptops, accessories, and software licenses Experience with user and device management in Jamf, Okta, Google Workspac Job Type & Location This is a Contract to Hire position based out of Irvine, CA. Pay and Benefits The pay range for this position is $30.00 - $40.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Irvine,CA. Application Deadline This position is anticipated to close on Feb 27, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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Responsibilities

This role serves as the primary point of contact for internal help desk and desktop support, managing day-to-day hardware, software, and network issues across macOS, Windows, and iOS devices. Responsibilities also include owning new hire onboarding/offboarding, triaging complex issues, and maintaining IT inventory.