MAC Technician at TekSynap

Arlington, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Apr, 26

Salary

0.0

Posted On

17 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

MAC Management, Change Management, Root-Cause Analysis, Configuration Management, Voice MACs, VoIP Services, Customer Engagement, Call Tree Programming, Interactive Voice Response, Tracking Systems, Service Request Tickets, Government Furnished Equipment, Documentation, Team Coordination, Problem Solving, Reporting

Industry

IT Services and IT Consulting

Description

Responsibilities & Qualifications RESPONSIBILITIES Perform activations, deactivations, installations, relocations, and upgrades of equipment and services in accordance with customer requirements and JSP guidelines. Ensure all tasks are completed within the defined scope and timeframe. Adhere to JSP’s change management process for tracking and executing MACs via service request tickets. Collaborate with stakeholders to accommodate voice, video, and data requirements while maintaining accountability and traceability. Conduct root-cause analysis on recurring problems related to MACs, networks, and systems. Provide insights and recommendations for improvement, contributing to the Monthly MAC Report. Utilize tracking systems to monitor MAC requests and make progress accessible to customers and government oversight. Ensure transparency and accountability throughout the MAC process. Respond to, coordinate, and manage all Change Requests for additions, removals, and modifications to Government Furnished Equipment (GFE) maintenance coverage. Prepare, submit, and track CRQ approvals, ensuring compliance with configuration and change management processes. Maintain accurate records of MAC activities in the Configuration Management Database (CMDB) and prepare monthly summary reports detailing MAC locations, timelines, and statuses. Follow established change and configuration management policies and processes to ensure appropriate change control and asset accountability. Treat customer requests outside the scope of MACs as new project Engineering Change Proposal (ECP) requests. Coordinate with relevant teams to address and fulfill these requests effectively. Provide additional effort for Voice MACs, including Line Provisioning and Phone deployment. Ensure standard MAC metrics, timeframes, and deliverables are met, meeting the requirements of Pentagon and other NCR locations under JSP purview. Engage with customers to gather and verify requirements, document changes, and input them into billing systems accurately. Coordinate access and deploy phones, ensuring full operational functionality and customer satisfaction. Support migration from TDM to VoIP services in authorized locations, ensuring seamless transitions and adherence to protocols. Program call tree and Interactive Voice Response functionality on the Automated Call Distribution System (ACDS), contributing to overall system functionality and efficiency. REQUIRED QUALIFICATIONS Experience: 2-5 years’ experience Certifications: BICSI Installer certification Fiber Optics Installer (FOIC) Clearance: Must possess Top Secret/SCI clearance Overview We are seeking a MAC Technician to join our team supporting DISA JSP ETM in Arlington, VA. TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at www.TekSynap.com. Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration. Additional Job Information WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Location: Arlington, VA Type of environment: Office Noise level: Medium Work schedule: Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs. Amount of Travel: Less than 10% PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. WORK AUTHORIZATION/SECURITY CLEARANCE U.S. Citizen Top Secret/SCI clearance OTHER INFORMATION Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment. EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact hr@teksynap.com for assistance.

Responsibilities

The MAC Technician will perform activations, deactivations, installations, relocations, and upgrades of equipment and services while adhering to JSP guidelines. They will also conduct root-cause analysis on recurring problems and maintain accurate records of MAC activities.