Machine Operation Supervisor at Infosend Inc

Downers Grove, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jan, 26

Salary

25.0

Posted On

18 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Machine Operation, Quality Control, Team Leadership, Process Improvement, Safety Compliance, Inventory Management, Employee Training, Problem Solving, Production Scheduling, Performance Monitoring, Communication, Collaboration, Attention to Detail, Microsoft Office, Initiative, Self-Motivation

Industry

Information Technology & Services

Description

Description InfoSend is a national leader in eBilling, ePayment, Data Processing, and Bill Print & Mail services, trusted by organizations since 1996. With robust operations in CA, TX, FL, IL, and MA, we specialize in delivering complex mailing solutions with speed, precision, and security. We are proud of our stable, growing business and our team of over 230 professionals—many of whom have built long-term careers with us. We prioritize employee development, internal promotions, and a supportive workplace culture built on collaboration, respect, and opportunity. Operations Supervisor (2nd Shift) The Operations Supervisor will act as the Supervisor for second shift at the Illinois facility. This role will oversee print, mail, bindery, quality control and warehouse operations on-site, and is also responsible for planning, directing, coordinating and overseeing activities of the operations with respect to: personnel, strategic planning, operations, service level agreement (SLA) schedule, and work as a liaison for Manager support.. Monday-Friday 1:00pm-9:30pm What we Offer Competitive hourly pay: $19.50 – $25.00/hr Medical, dental, vision, and life insurance Supplemental and flexible spending options 401(k) with generous company match Paid time off, sick leave, and holidays Bonus opportunities Stability and long-term career growth Casual dress and supportive team culture Employee Assistance Program Opportunities to cross-train and advance What You’ll Do Ensure all Print, Mail, Bindery, Quality Control, and Warehouse operations are conducted in compliance with InfoSend policies and procedures. Coordinate and manage daily operational activities in collaboration with Management. Establish, implement, and enforce procedures to ensure high-quality production of all print and mail pieces. Schedule production to meet critical deadlines, proactively identify potential delays, and maximize machine uptime and operator productivity. Monitor employee performance, providing regular feedback, coaching, and support. Partner with Management to develop and implement staff training programs, with a focus on process improvement and continuous development. Enforce all safety rules and regulations, communicating concerns and areas for improvement to staff and Management. Oversee the distribution and processing of all printed outputs, including medical, billing, and compliance-related notices. Manage all postal activities, including oversight of metering, postal money downloads, and compliance with postal regulations. Perform job sign-offs with 100% accuracy and accountability, documenting and reporting defects or recurring issues for performance improvement. Lead and participate in team meetings to communicate company updates, initiatives, and expectations. Manage and coordinate equipment installations as well as short- and long-term projects. Serve as an escalation point for operators, providing resolution and support for mechanical or material issues. Ensure efficient distribution of work assignments, staging, and job approvals to maximize production flow. Work closely with functional departments and vendors to support operational needs. Oversee inventory management of envelopes, inserts, and other supply requirements for production operations. Ensure compliance with InfoSend’s policies, procedures, and standards across all team activities. Promote and uphold fair treatment for all team members, recognizing individual skillsets and experience. Coordinate employee schedules to ensure adequate staffing across all shifts and workloads. Provide cross-training to team members to enhance flexibility and operational coverage. Support team members in developing skills, knowledge, and understanding of InfoSend’s processes, procedures, and goals. Document and report incidents of non-compliance, escalating issues to the Director of Operations as needed. Use reports, tools, and performance metrics (in collaboration with the Director of Operations) to evaluate employee performance, productivity, and identify trends or improvement opportunities. Foster a culture of teamwork, accountability, and continuous learning that emphasizes open communication, professional growth, and alignment with InfoSend’s goals of error-free production and operational excellence. Partner with management to identify, recommend, and implement process improvements in Mail and Print Operations that increase efficiency, quality, and effectiveness. Perform other duties as assigned Qualifications: High school diploma 2-3 years’ experience in mail print environment Ability to balance and achieve positive results in the areas of safety, quality, productivity, cost and employee relations Ability to handle multiple tasks in a fast-paced environment Ability to process, comprehend and follow detailed instructions Ability to plan, organize, and prioritize work for self and others Ability to find, analyze, and solve problems Ability to make and implement effective decisions Outstanding attention to detail and ability to inspect files for problem areas Ability to stand for extended periods of time and to frequently lift and move heavy materials (about 30-35 pounds) Ability to take initiative, be self-motivated and work independently Knowledge of Windows and Microsoft Office skills Must be able to pass drug screen, E-Verify, and background check Apply today and join a stable, expanding team at the forefront of the mailing industry.

Responsibilities

The Operations Supervisor will oversee print, mail, bindery, quality control, and warehouse operations on-site. This role includes planning, directing, coordinating activities, and ensuring compliance with company policies and procedures.