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Mail Clerk at Associa

Austin, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Sep, 26

Salary

0.0

Posted On

20 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Accounting Software, VMS Software, Customer Service, Microsoft Office, Time Management, Problem Resolution, Attention To Detail, Multi-tasking, Professional Communication, Inventory Tracking, Data Entry, Mail Distribution

Industry

Real Estate

Description

• Set up new accounts in accounting software using closing documents received • Update all new customer information • Deposit incoming funds associated with closings • Post charges and credits in VMS Software • Help solve issues and concerns by phone and email with title companies • Format new sections and/or phases of communities for import • Knowledge of HOA and the setup of each community • Provide excellent customer service • Be extremely articulate and professional · Escalate calls to appropriate Managers and/or Supervisors when necessary · Assure completion and security of daily mail opening, date stamping and distribution, receipting and logging via daily Receivables Log · Coordinate delivery of all Courier, FedEx, USPS and other carrier mail · Coordinate online conference room booking management · Responsible for tracking inventory and ordering of office and kitchen supplies · Knowledge of HOA and the services we provide to each community · Be extremely articulate and professional · Update mailboxes as needed · Update Vendor tracking sheet in Teams Qualifications Are at least 18 years old • Have a high school diploma or GED • Are legally eligible to work in the United States • Can navigate through different application systems • Competency in Microsoft Office Applications • Have a naturally positive attitude • Ability to communicate clearly and professionally, both verbally and in writing • Pleasant, friendly attitude, with an ability to adapt to change • Strong listening skills, ability to multi-task, attention to detail, time management, problem resolution, and decision-making skills • Customer-centric focus and self-motivated

Responsibilities

The role involves managing incoming mail, processing closing documents in accounting and VMS software, and handling financial deposits. Additionally, the clerk provides customer support to title companies and manages office supplies and conference room bookings.