ABOUT US:

Ghost Mail Ltd is one of the UK’s leading providers of Registered Office, Virtual Office, and Mail Handling services. We support thousands of clients worldwide, offering secure, confidential, and compliant address and mail forwarding solutions. We are currently recruiting a reliable and detail-focused Mail Scan & Email Administrator to join our busy and friendly team in Kington.

ESSENTIAL SKILLS & EXPERIENCE:

• Excellent attention to detail and accuracy.
• Strong written communication and IT skills (Microsoft Outlook, Word, and basic PDF tools).
• Ability to manage a high-volume workload efficiently.
• Discretion and professionalism when handling confidential information.
• Good organisational skills and a proactive work ethic.

• Open, sort, and prepare incoming mail for scanning.
• Accurately scan client correspondence and forward it via email using in-house systems.
• Ensure scanned documents are correctly named, filed, and emailed to the appropriate client.
• Maintain logs and internal records of all correspondence handled and invoice clients where applicable.
• Notify clients promptly of mail that requires forwarding.
• Respond to general client email enquiries regarding mail received.
• Follow strict data protection and confidentiality procedures at all times.
• Collaborate with team members to ensure service deadlines are met.