SKILLS/QUALIFICATIONS:

• Excellent oral, written, and listening communication skills
• Communication skills adequate to assist customers, train staff, and conduct business in a professional manner.
• Must be able to lift heavy weight (50 lbs. to 70 lbs.)
• Administrative skills to provide adequate documentation, conduct employee conferences, answer telephones, balance figures, compile statistics, compose letters and memos, coordinate meetings, file material, data entry (at least 50 words per minute), maintain inventories, and maintain schedules.
• Machine skills to effectively operate photocopier, personal computer, fax, cash register, and calculator.
• Software operation skills in MS Excel, MS PowerPoint, mail management system, and/or other software packages required for job performance.
• Ability to analyze statistical data and form conclusions from the information.

• Maintains optimum customer service environment in Mail Services window operations.
• Ensures customer service is top priority during window processing duty.
• Coordinates financial and statistical data for review by the Director, Controller’s Office, and customers.
• Compiles accurate financial reporting of financial data and statistics related to departmental charges, metered postage, stamps, sales, inventory, bulk mailings, overnight shipping, office supplies, and machine service/contracts.
• Communicates with WFBH mail recipients. Addresses customer inquiries as they arise concerning charges, shipping, and delivery.
• Provides customers with resources and shipping information to facilitate productivity for department, customers, and final recipients.
• Resolves matters to prevent mail arrival delay to final destination.
• Trains Mail Services staff and assists staff with work activities as necessary.
• Ensures compliance with federal shipping regulations and safe transit of bio-hazardous materials.
• Serves as a work team leader. Provides encouragement and motivation to co-workers. Serves as a positive role model for co-workers.