ABOUT US

MTC is a global leader in the corrections, detention, training and education sectors operating Job Corps centres, correctional facilities, detention centres, detention medical departments and workforce development sites globally.
Our Vision is to be a leader in social impact by transforming lives and strengthening communities. We are proud of the incredible work our employees do providing support, giving hope, and providing opportunities for a better life.
We have a great opportunity for a Mail & Switchboard Operator to join our dedicated team based onsite at Parklea Correctional Centre.

ABOUT YOUR NEW ROLE

The Mail & Switchboard Operator is responsible for the timely, accurate and efficient distribution of Centre mail, booking and coordination of legal visits and reception duties for Parklea Correctional Centre (PCC).

IN YOUR NEW ROLE, YOU WILL:

• Receive, sort, and distribute incoming and outgoing mail for the facility
• Maintain accurate records of all incoming and outgoing mail and packages
• Inspect and screen incoming mail to ensure it complies with facility regulations and security protocols
• Direct calls to the appropriate individuals or departments within the facility
• Manage the switchboard to receive and route incoming calls appropriately
• Report any security concerns or incidents
• Provide support in emergency situations and follow the facility’s emergency response protocols