ABOUT US

IST Management is a business process outsourcing company. We have over 1,800 employees and have been in business for over 25 years with operations in over 38 cities across the U.S. We provide a range of services geared toward litigation and corporate office support including e-Discovery services such as processing, hosting, court reporting, collections/forensics, managed review, and managed services. IST Management is a Relativity Certified Provider. We also provide a full range of facilities management and office services.
We’ve been recognized as one of the fastest-growing companies in the U.S. as a winner of the Nation’s Best & Brightest Companies to Work For, as well as the HR Professional Excellence Award from the Society for Human Resource Management. We are proud to belong to the Military Spouse Employment Partnership through our nation’s Department of Defense and have committed to Hiring Our Heroes’ mission to hire 100,000 active and former service members in 2021. IST Management has also been included in the INC 5000 list!
Check out istmanagement.com for more info on us!
Compensation: Direct hire, salaried position, $35,000.00-37,000.00 CAD per year (DOE)
Schedule: Monday-Friday, 8am-5pm (weekends upon request)

Responsibilities:

• Mailroom, Reception and Administrative Operations
• Receive, log, and deliver incoming mail and packages using IST’s tracking system.
• Process outgoing mail: weigh, meter, and prepare for Canada Post/FedEx
• Log and submit cheques to accounting daily.
• Maintain certified mail logs, discrepancy logs, and postage reports.
• Order and manage office supplies.
• Maintain employee database and mail distribution & dispatched.
• Ensure same-day processing and delivery of all mails.
• Greet and assist visitors and employees with professionalism and courtesy.
• Manage phone lines and direct calls appropriately.
• Maintain visitor logs and security access (Lenel system).
• Keep reception area organized and presentable.
• Provide reports on call volumes and visitor traffic.
• Manage all internal software used in performing tasks.
• Create and revise SOPs for new or updated processes.
• Complete IST training modules.
• Coordinate work orders with facilities team and ensure all work orders are tracked.
• Act as an admin support to Corporate Services via E-mail and chat.
• Act as backup for Reception and Supervisor roles when needed.
• Communicate to the Corporate Service Manager as needed.

Qualifications:

• Strong organizational and communication skills
• Ability to multitask and adapt to interruptions
• Experience in mailroom, reception, or administrative support preferred
• Moderate skill level in Microsoft Outlook, Word and Excel
• Friendly, professional demeanor with a customer service mindset
• High school diploma or equivalent
• Professional appearance and demeanor
• Excellent communication skills both verbal and written
• Ability to effectively work individually or in a team environment
• Competency in performing multiple functional tasks
• Ability to meet employer’s attendance policy
• A valid driver’s license and/or access to reliable transportation to and from work
• Able to legally work in Canada without sponsorship
• Strong attention to details and date input
• Physical Requirements:
• Walking for extended periods of time
• Standing for extended periods of time
• Typing on a keyboard
• Must be able to lift and carry weights up to 50 lbs

• Reaching, stooping and bending

Working Conditions:

• Typical for an office environment.
• May be exposed to loud noises emanating from duplication equipment.
• May be exposed to temperature variations and vehicle emissions in loading dock environments.

IST provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please inform the National Director of Talent Acquisition, Sydney Ayers, by following this link http://www.istmanagement.com/talent-acquisition-team.html for direct contact information.
Please respect individuals reaching out about accommodations by utilizing the contact information only for this purpose, or for assistance with your submission. You will receive correspondence from your local IST Management hiring team regarding your application submission and status if you were able to do so successfully.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

Responsibilities:

• Mailroom, Reception and Administrative Operations
• Receive, log, and deliver incoming mail and packages using IST’s tracking system.
• Process outgoing mail: weigh, meter, and prepare for Canada Post/FedEx
• Log and submit cheques to accounting daily.
• Maintain certified mail logs, discrepancy logs, and postage reports.
• Order and manage office supplies.
• Maintain employee database and mail distribution & dispatched.
• Ensure same-day processing and delivery of all mails.
• Greet and assist visitors and employees with professionalism and courtesy.
• Manage phone lines and direct calls appropriately.
• Maintain visitor logs and security access (Lenel system).
• Keep reception area organized and presentable.
• Provide reports on call volumes and visitor traffic.
• Manage all internal software used in performing tasks.
• Create and revise SOPs for new or updated processes.
• Complete IST training modules.
• Coordinate work orders with facilities team and ensure all work orders are tracked.
• Act as an admin support to Corporate Services via E-mail and chat.
• Act as backup for Reception and Supervisor roles when needed.
• Communicate to the Corporate Service Manager as needed